Senior Customer Experience & Growth Consultant

A.P. Moller - Maersk; Doha; On-site; QAR 167,000 - 290,000; Full time

Job summary

A.P. Moller - Maersk in Doha seeks a seasoned customer experience professional responsible for onboarding customers to standard processes and digital platforms, establishing a strong foundation for long-term partnership.

You will align with internal and external stakeholders, manage daily communications, drive operational excellence, and support growth through upselling where appropriate. The role requires 5+ years of relevant experience, regional Qatar exposure, and a commitment to diversity

Qualifications

• 5+ years of relevant experience in logistics or customer service.
• Strong communication and stakeholder management skills.
• Deep knowledge of lead logistics, landside operations and depots.
• Experience with SOPs/IOPs and process improvement.

Responsibilities

• Onboard new customers on standard processes and digital platform.
• Improve customer experience and drive operational excellence.
• Coordinate with external and internal stakeholders on customer requirements.
• Serve as primary contact for assigned customers.
• Execute transactional activities per IOP/SOP.
• Orchestrate end-to-end shipment cycle with cross-functional teams.
• Drive continuous improvement for efficiency and ease of doing business.
• Manage first level escalations and contingency plans.
• Provide insights on potential service disruptions.
• Facilitate monthly business reviews with customers.

Skills

Customer Centricity

Stakeholder Management

Communication Skills

Problem Solving

Lead Logistics Knowledge

Job description

A.P. Moller - Maersk in Doha seeks a seasoned customer experience professional responsible for onboarding customers to standard processes and digital platforms, establishing a strong foundation for long-term partnership.

You will align with internal and external stakeholders, manage daily communications, drive operational excellence, and support growth through upselling where appropriate. The role requires 5+ years of relevant experience, regional Qatar exposure, and a commitment to diversity