Elite Guest Experience Concierge

Crew Life at Sea Ltd.; Doha; On-site; QAR 45,000 - 78,000; Full time

Job summary

Crew Life at Sea Ltd. is seeking a dedicated concierge/guest services representative to ensure exceptional guest experiences aboard our ship and at port stops.

You will maintain knowledge of departmental standards, anticipate guest needs, and resolve issues promptly to ensure satisfaction. Responsibilities include coordinating guest requests with vendors, documenting requests, and guiding guests with local information and services.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Coordinate guest requests with designated vendors which may include:Room accommodations; Airline reservations, changes, cancellations; Transportation from hotel to airport and return; Bus/train transportation; Limousine reservations; Car rentals; Car repair and servicing; Charter flights/rentals; Babysitting services; Banking/financial services; Business center services/fax or telex services/mailing and delivery services; Interpretation services; Notary services; Restaurant reservations, nightclub activities; Dry cleaning, laundry, alterations, repairs; Film processing; Sporting events, golf facilities, sport and athletic activities/rentals; Outdoor activities; Health club facilities; Formal wear rentals; Flowers; Salon appointments; Shoe shines; Shopping services; Movie/theater/attraction tickets; Sightseeing tours; Medical services; Religious services
• Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.
• Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
• Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.
• Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.
• Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.
• Inspect blocked VIP rooms, using the checklist, prior to guest arrival; rectify any deficiencies.
• All other duties as required.

Job description

Crew Life at Sea Ltd. is seeking a dedicated concierge/guest services representative to ensure exceptional guest experiences aboard our ship and at port stops.

You will maintain knowledge of departmental standards, anticipate guest needs, and resolve issues promptly to ensure satisfaction. Responsibilities include coordinating guest requests with vendors, documenting requests, and guiding guests with local information and services.