Doha Soft Services Lead — FM Operations & Quality

I City Services; Doha; Presencial; QAR 180 000 - 300 000; Tempo integral

Resumo da oferta

I City Services in Doha, Qatar is seeking an experienced Soft Services Manager to lead day-to-day operations across multiple sites. You will manage soft services teams, ensure client satisfaction, and uphold quality and safety standards.

Ideal candidates bring 5+ years in FM soft services, strong English communication, and a track record of reducing costs while delivering excellent service. Experience with GCC market is a plus.

Qualificações

• Minimum 5 years of soft services management experience in FM, GCC preferred.
• Experience across cleaning, pool cleaning, landscaping, pest control, waste management, and hospitality.
• Diploma or Bachelor’s in FM or related field preferred.
• Experience leading multicultural teams across multiple sites.
• Knowledge of cleaning standards, chemicals, equipment, and health & safety practices.

Responsabilidades

• Oversee day-to-day soft services operations across assigned sites.
• Supervise and manage soft services supervisors and cleaning teams.
• Ensure service delivery meets client SLAs, quality standards, and HSE requirements.
• Conduct site inspections and quality audits.
• Manage cleaning consumables, equipment, and PPE inventory.
• Coordinate with vendors and subcontractors.
• Handle client feedback and service-related complaints.
• Train and onboard new staff on company standards and procedures.
• Manage soft services budgets and monitor operational costs.
• Prepare regular reports on service performance, staffing, and operational matters.
• Support business development, client communication, estimation, and project costing.

Conhecimentos

Soft services management

Team leadership

Client relationship management

Quality control & HSE

Formação académica

Diploma / Bachelor in Facilities Management or related

Descrição da oferta de emprego

I City Services in Doha, Qatar is seeking an experienced Soft Services Manager to lead day-to-day operations across multiple sites. You will manage soft services teams, ensure client satisfaction, and uphold quality and safety standards.

Ideal candidates bring 5+ years in FM soft services, strong English communication, and a track record of reducing costs while delivering excellent service. Experience with GCC market is a plus.