Soft Services Manager

I City Services; Doha; Presencial; QAR 180 000 - 300 000; Tempo integral

Resumo da oferta

I City Services in Doha, Qatar is seeking an experienced Soft Services Manager to lead day-to-day operations across multiple sites. You will manage soft services teams, ensure client satisfaction, and uphold quality and safety standards.

Ideal candidates bring 5+ years in FM soft services, strong English communication, and a track record of reducing costs while delivering excellent service. Experience with GCC market is a plus.

Qualificações

• Minimum 5 years of soft services management experience in FM, GCC preferred.
• Experience across cleaning, pool cleaning, landscaping, pest control, waste management, and hospitality.
• Diploma or Bachelor’s in FM or related field preferred.
• Experience leading multicultural teams across multiple sites.
• Knowledge of cleaning standards, chemicals, equipment, and health & safety practices.

Responsabilidades

• Oversee day-to-day soft services operations across assigned sites.
• Supervise and manage soft services supervisors and cleaning teams.
• Ensure service delivery meets client SLAs, quality standards, and HSE requirements.
• Conduct site inspections and quality audits.
• Manage cleaning consumables, equipment, and PPE inventory.
• Coordinate with vendors and subcontractors.
• Handle client feedback and service-related complaints.
• Train and onboard new staff on company standards and procedures.
• Manage soft services budgets and monitor operational costs.
• Prepare regular reports on service performance, staffing, and operational matters.
• Support business development, client communication, estimation, and project costing.

Conhecimentos

Soft services management

Team leadership

Client relationship management

Quality control & HSE

Formação académica

Diploma / Bachelor in Facilities Management or related

Descrição da oferta de emprego

I City Services is looking for an experienced Soft Services Manager to join our team in Doha, Qatar.

We are seeking a hands-on FM professional with strong experience in soft services operations, team management, client relations, quality control, and service delivery.

Key Qualifications:

• Minimum 5 years of Soft Services Management experience within the FM industry, preferably in Qatar or GCC
• Strong knowledge of cleaning, deep cleaning, specialized/industrial cleaning, swimming pool cleaning, landscaping, pest control, waste management, and hospitality services
• Diploma or Bachelor’s degree in Facilities Management, Business Administration, or a related field preferred
• Experience managing multicultural cleaning/soft services teams across multiple sites
• Knowledge of cleaning standards, chemicals, equipment, and health & safety practices
• Strong vendor and supplier management experience
• Excellent English communication skills; Arabic is preferred

Key Responsibilities:

• Oversee day-to-day soft services operations across assigned sites
• Supervise and manage soft services supervisors and cleaning teams
• Ensure service delivery meets client SLAs, quality standards, and HSE requirements
• Conduct site inspections and quality audits
• Manage cleaning consumables, equipment, and PPE inventory
• Coordinate with vendors and subcontractors
• Handle client feedback and service-related complaints
• Train and onboard new staff on company standards and procedures
• Manage soft services budgets and monitor operational costs
• Prepare regular reports on service performance, staffing, and operational matters
• Support business development, client communication, estimation, and project costing