AV Technical Support Specialist – Tier 1

Madre Integrated Engineering; Doha; On-site; QAR 60,000 - 100,000; Full time

Job summary

Madre Integrated Engineering is seeking an AV Technical Support Specialist – Tier 1 to act as the first point of contact for AV incidents, service requests, and operational support across Qatar sites.

You will log and track incidents in the ticketing system, assist with pre-event testing, provide on-site and remote support for meetings and events, and perform routine preventive maintenance and basic repairs.

Qualifications

• Educational Qualification — Degree or Diploma from a recognized university in Information Technology or a related field.
• Years of Relevant Experience — 2-5 years hands-on professional experience directly applicable to the specific Service Line, responsibilities, and scope of work.
• Professional Certification — CTS-I, CTS-D, Adobe Certified Professional (ACP), or equivalent (design, installation, and configuration of AV systems, live and scheduled events, media content preparation).

Responsibilities

• Act as the first point of contact for AV-related incidents, service requests, and operational support, with clear, courteous, and professional communication before, during, and after AV usage.
• Log, categorize, prioritize, and update all AV incidents and service requests in the approved ticketing system with complete and accurate details.
• Support pre-event testing, system checks, and readiness validation for event‑critical AV systems.
• Provide on-site and remote AV support for meetings, exhibitions, rehearsals, and daily operations, including setup, operation, dismantling, and first‑level troubleshooting across the locations.
• Support portable and off‑site AV setups for the initiatives and special events.
• Perform routine preventive maintenance, basic repairs, cleaning, and safe handling of AV equipment, following cable management, equipment storage, and safety standards.
• Escalate complex or unresolved issues to AV Technical Services – Tier 2 in line with escalation procedures and support Tier 2, under guidance, with investigations, upgrades, documentation, and follow‑up.
• Maintain accurate records of operational activities, incidents, maintenance actions, and equipment usage, and contribute to the AV knowledge base.

Education

Degree or Diploma in Information Technology or related field

Job description

Madre Integrated Engineering | Full time

AV Technical Support Specialist – Tier 1

AV User Support, Incident & Event Support

• Act as the first point of contact for AV-related incidents, service requests, and operational support, with clear, courteous, and professional communication before, during, and after AV usage.
• Log, categorize, prioritize, and update all AV incidents and service requests in the approved ticketing system with complete and accurate details.
• Support pre-event testing, system checks, and readiness validation for event‑critical AV systems.
• Provide on-site and remote AV support for meetings, exhibitions, rehearsals, and daily operations, including setup, operation, dismantling, and first‑level troubleshooting across the locations.
• Support portable and off‑site AV setups for the initiatives and special events.
• Perform routine preventive maintenance, basic repairs, cleaning, and safe handling of AV equipment, following cable management, equipment storage, and safety standards.
• Escalate complex or unresolved issues to AV Technical Services – Tier 2 in line with escalation procedures and support Tier 2, under guidance, with investigations, upgrades, documentation, and follow‑up.
• Maintain accurate records of operational activities, incidents, maintenance actions, and equipment usage, and contribute to the AV knowledge base.

Requirements

Educational Qualification — Degree or Diploma from a recognized university in Information Technology or a related field.

Years of Relevant Experience — 2-5 years hands‑on professional experience directly applicable to the specific Service Line, responsibilities, and scope of work. Experience in unrelated roles, domains, technologies, or operational contexts shall not be counted as Relevant Experience.

Professional Certification — CTS-I, CTS-D, Adobe Certified Professional (ACP), or equivalent (design, installation, and configuration of AV systems, live and scheduled events, media content preparation).