Video-Wall & Desktop AV Support Engineer

Madre Integrated Engineering

Doha

On-site

QAR 60,000 - 90,000

Full time

6 days ago

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Job summary

Madre Integrated Engineering in Doha is seeking an experienced ICT/OEM support engineer to manage root-cause analysis for major incidents, coordinate back-to-back OEM cases and ensure SLA compliance. You will oversee system configuration, firmware, software maintenance, and participate in Change Advisory Board evaluations.

The role requires hands-on desktop and AV equipment maintenance, documentation, and mentoring of junior staff.

Qualifications

Desktop support certification such as CompTIA, Microsoft, or equivalent.
ITIL Foundation certification and Barco, Extron, or equivalent AV/video-wall training.
Minimum 4 years of hands-on experience supporting the relevant systems in a comparable environment.
Strong knowledge of desktop infrastructure, video-wall systems, processors, displays, firmware, and software maintenance.

Responsibilities

Perform root-cause analysis for major and recurring incidents and implement permanent corrective solutions.
Open, manage, and coordinate OEM back-to-back support cases while ensuring compliance with applicable ticketing and SLA timelines.
Manage system configuration, firmware, and software maintenance, including coordination of manufacturer releases and upgrades.
Maintain system design documents, SOPs, technical documentation, and knowledge-base information.
Provide technical assessment and recommendations to the Change Advisory Board for proposed system changes.
Maintain desktops, TOC video walls, processors, displays, and associated AV equipment.
Prioritize faults affecting the Terminal Operations Centre and perform AV calibration where required.