Deputy Store Manager: Growth & Client Experience

LVMH; Doha; On-site; QAR 167,000 - 234,000; Full time

Job summary

LVMH in Doha seeks a dynamic store leader to drive business development, lead the sales team under the store manager, and ensure the boutique operates in line with brand standards.

You will coach on customer service, merchandise, and after-sales, oversee operations, optimize stock and reports, and deliver memorable client experiences that build lasting relationships.

This role requires proactive planning, strong KPI focus, and collaboration with HR and training to induct new joiners.

Responsibilities

• Grow the business
• Drive own sales target
• Proactive sales inside and outside the boutique
• Knowledge of market and competition
• Identify stock opportunities and develop action plans
• Create reports and interpret retail data (revenues, expenses, competitions)
• Motivate and reinforce engagement
• Under the supervision of the store manager
• Coach on floor customer service, product, after-sales, grooming, visual merchandising
• Handle objections, upsell, and maintain positive client interactions
• Monitor team KPIs, CRM, and daily salesKPIs
• Plan daily huddles and training needs
• Induction planning with HR and training, buddy system for new joiners
• Ensure store embodies brand guidelines and runs smoothly
• Prepare rota and manage leaves with Store Manager
• Lead inventories with logistics and finance
• Maintain retail standards and coordinate store maintenance
• Supervise performance and propose client-centric solutions
• Coordinate daily sales processes (orders and payments)
• Follow up with sales administrator on deadlines and payments
• Coordinate with Mall for permits
• Adhere to company policies and guidelines

Skills

Business development

Sales targets

Team coaching

Customer service

Job description

LVMH in Doha seeks a dynamic store leader to drive business development, lead the sales team under the store manager, and ensure the boutique operates in line with brand standards.

You will coach on customer service, merchandise, and after-sales, oversee operations, optimize stock and reports, and deliver memorable client experiences that build lasting relationships.

This role requires proactive planning, strong KPI focus, and collaboration with HR and training to induct new joiners.