Customer Success Specialist

Employment; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

Employment is seeking a Customer Success Specialist in Doha to nurture client partnerships and drive long-term retention across the customer lifecycle. You will lead onboarding, monitor product adoption, and identify opportunities to maximize value for customers.

The role requires strong relationship-building, commercial awareness, and outstanding communication. Fluency in English is required; Arabic is a plus. You’ll collaborate with Sales and Operations to deliver exceptional service.

Qualifications

• Bachelor’s degree required in a business-related field.
• 3+ years of experience in Customer Success or related roles.
• Strong relationship-building and communication skills.
• Excellent problem-solving abilities.
• Experience using CRM platforms.
• Strong organizational and presentation skills.
• Commercial awareness with a customer-centric approach.
• Fluency in English is required; Arabic is an advantage.

Responsibilities

• Build and maintain long-term relationships with assigned customers.
• Conduct onboarding sessions for new clients.
• Monitor customer adoption and usage of products or services.
• Identify customer challenges and recommend appropriate solutions.
• Coordinate with Sales and Operations to address customer requirements.
• Monitor customer satisfaction and retention metrics.
• Conduct regular account review meetings.
• Identify upselling and cross-selling opportunities where appropriate.
• Maintain accurate customer records within CRM systems.
• Prepare customer success reports and performance updates.

Skills

Relationship building

Communication

CRM experience

Problem solving

Presentation skills

Education

Bachelor’s degree in Business Administration, Marketing, or related discipline

Tools

CRM platforms

Job description

Industry Public Relations and Communications

Our client is a growing organization that places customer relationships at the center of its business strategy. To support continued expansion, the company is seeking a Customer Success Specialist who can build strong client partnerships, encourage long-term customer retention, and maximize customer satisfaction throughout the client lifecycle.

The Role

The Customer Success Specialist will proactively manage customer relationships following onboarding, ensuring clients successfully adopt the organization’s products or services while identifying opportunities to improve customer engagement and long-term value. The role requires strong relationship management skills combined with commercial awareness.

Responsibilities

• Build and maintain long-term relationships with assigned customers.
• Conduct onboarding sessions for new clients.
• Monitor customer adoption and usage of products or services.
• Identify customer challenges and recommend appropriate solutions.
• Coordinate with Sales and Operations to address customer requirements.
• Monitor customer satisfaction and retention metrics.
• Conduct regular account review meetings.
• Identify upselling and cross-selling opportunities where appropriate.
• Maintain accurate customer records within CRM systems.
• Prepare customer success reports and performance updates.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related discipline.
• 3+ years of experience in Customer Success, Account Management, or Client Services.
• Strong relationship-building and communication skills.
• Excellent problem-solving abilities.
• Experience using CRM platforms.
• Strong organizational and presentation skills.
• Commercial awareness with a customer-centric approach.
• Fluency in English is required; Arabic is considered an advantage.