Customer Success Manager - Enterprise SaaS

Client of Zealant Consulting Group; Doha; On-site; QAR 350,000 - 520,000; Full time

Job summary

Our Client in Doha is seeking a senior Customer Success Manager to own revenue growth, product adoption, retention and account success across enterprise accounts in Qatar and GCC markets including Saudi Arabia, Oman, Bahrain and Kuwait. The role emphasizes managing strategic enterprise relationships, driving account expansion and delivering measurable commercial outcomes.

The candidate will combine Customer Success expertise with the ability to engage executive stakeholders, negotiate cross-sell

Qualifications

• 4-6 years of experience in Customer Success, Account Management, or similar
• Proven track record of managing revenue, retention, and account growth targets
• Experience managing enterprise accounts across Qatar and GCC markets
• Strong understanding of enterprise procurement cycles and commercial practices in Gulf region
• Ability to identify and close cross-sell and upsell opportunities
• Strong communication, presentation, negotiation, and relationship-management skills
• Fluency in English; Arabic preferred

Responsibilities

• Own post-sale lifecycle for large enterprise, banking and government-linked clients
• Develop and execute structured customer success and account plans
• Ensure smooth client onboarding and ongoing adoption
• Conduct regular Quarterly Business Reviews with key stakeholders
• Proactively identify and mitigate retention and account risks
• Build long-term relationships with senior and executive-level client stakeholders
• Collaborate with Product, Growth, Operations and Support to resolve client issues

Job description

About the Role

Our Client is looking for a commercially driven Customer Success Manager to own client revenue growth product adoption retention and account success across enterprise accounts in Qatar and select GCC markets including Saudi Arabia Oman Bahrain and Kuwait. This is a senior individual contributor role focused on managing strategic enterprise relationships driving account expansion and delivering measurable commercial outcomes. The ideal candidate will combine strong Customer Success expertise with a proven ability to manage revenue targets identify growth opportunities and engage effectively with executive-level stakeholders.

Key Responsibilities

• Regional Commercial Growth amp Revenue
  • Drive end-to-end client revenue growth across Qatar, Saudi Arabia, Oman, Bahrain and Kuwait
  • Own and consistently deliver against revenue, retention and account growth targets
  • Identify, negotiate and close cross-sell and upsell opportunities within existing accounts
  • Develop account growth strategies aligned with client business objectives
• Redemption amp Product Adoption
  • Develop a strong understanding of redemption categories, including travel, digital gift cards, experiences and merchandise
  • Monitor and drive redemption volumes and overall platform adoption
  • Collaborate with client and internal Growth teams to tailor offerings to GCC consumer preferences
  • Identify opportunities to improve engagement, usage and customer value
• Strategic Account Management
  • Own the post-sale lifecycle for large enterprise, banking and government-linked clients
  • Develop and execute structured customer success and account plansEnsure smooth client onboarding and ongoing adoption
  • Conduct regular Quarterly Business Reviews (QBRs) with key stakeholders
  • Proactively identify and mitigate retention and account risks
  • Build long-term relationships with senior and executive-level client stakeholders
• Stakeholder Management amp Regional Expertise
  • Navigate regional procurement processes, governance requirements and business practices across GCC markets
  • Build trusted relationships with clients and stakeholders across Qatar, Saudi Arabia, Oman, Bahrain and Kuwait
  • Understand local business culture and relationship-driven decision-making processes
• Cross-Functional Collaboration
  • Partner with Product, Growth, Operations, Support and other internal teams to resolve client issues
  • Provide actionable client feedback to influence product and roadmap improvements
  • Coordinate resolution of complex integration, operational and service-related issues
  • Ensure client requirements are effectively communicated and addressed internally

Nice to Have

• Experience in loyalty programs, customer engagement platforms, fintech or B2B SaaS
• Experience working with Tier-1 banks, telecom operators, large conglomerates or government-linked organizations
• Experience managing enterprise accounts across Qatar, Saudi Arabia, Oman or other GCC markets
• Exposure to digital rewards, employee engagement loyalty or consumer rewards ecosystems

Required Qualifications & Experience

• 4 6 years of experience in Customer Success, Account Management, Key Account Management, or a similar customer-facing commercial role.
• Proven track record of managing revenue, retention, and account growth targets.
• Experience managing complex enterprise accounts across Qatar and/or GCC markets, including KSA, Oman, Bahrain, or Kuwait.
• Strong understanding of enterprise procurement cycles and commercial practices in the Gulf region.
• Demonstrated ability to identify and close cross-sell and upsell opportunities.
• Strong commercial acumen with an outcome-oriented approach to Customer Success.
• Experience managing senior and executive-level stakeholders.
• Strong communication, presentation, negotiation, and relationship-management skills.
• Ability to translate product capabilities into clear business value and ROI for enterprise and C-level stakeholders.
• Fluency in English with strong professional communication skills.
• Arabic proficiency is preferred.
• Must be based in Doha, Qatar, with a valid QID / transferable work residency.