Customer Services Agent - German Speaker

Qatar Airways Group; Doha; On-site; QAR 56,000 - 89,000; Full time

Job summary

Qatar Airways Group is seeking Customer Services Agents for the Doha Contact Centre. You will handle multilingual support for German, Spanish, Italian and English customers via phone, email and web chat, delivering exceptional service.

Training spans 5 weeks classroom and 4 weeks on-the-job on Amadeus and Qatar Airways products. The role offers competitive pay, travel benefits and relocation support where applicable, with shifts including nights.

Qualifications

• High School qualification with 1 year of customer service experience.
• GDS/Amadeus knowledge is an added advantage; IATA or Airline Basic Tariff course is a plus.
• Strong typing and computer literacy are required and beneficial.

Responsibilities

• Handle inbound calls, emails and web chats ensuring high-quality customer service.
• Sell, up-sell and cross-sell Qatar Airways products and services.
• Create and modify reservations; provide fare quotes and ticket rules.
• Support E-commerce, Trade and Frequent Flyer activities and process refunds.

Skills

Excellent communication

Bilingual

Customer service mindset

High resilience

Education

High School qualification

1 year customer service experience

GDS knowledge (Amadeus)

IATA/Basic Tariff course

Tools

Amadeus

Job description

About the Job

Doha Contact Centre is hiring for Customer Services Agents to be part of their 5-star team.

General Information

Ref # 2600005N

Location: Qatar-Doha

Job family: Customer Service

Closing Date: 2026-10-19

Description

Doha Contact Centre is hiring for Customer Services Agents to be part of their 5-star team. We are looking for a highly motivated and customer-oriented individual to join our dynamic team as a Customer Services Agent. In this role, you will be responsible for providing exceptional customer support to our German, Spanish and Italian-speaking customers while also assisting English-speaking customers. You will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.

Your Specific Responsibilities Will Include

• Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.
• Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.
• Handle multi-products and services as required and evaluate queries to your Senior Contact Centre staff when appropriate.
• Support E-commerce, Trade and Frequent Flyer Program activities.
• Process ticket refunds

Upon joining, you will undergo 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system (Global Distribution System) and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey.

If you are successful, you will receive a competitive salary package, travel benefits, relocation support (for those residing outside Wroclaw), annual leave, and other benefits applicable as per local labor law. If you have what it takes to deliver the best, then this opportunity is for you.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualification

About You

The ideal candidate for this role will have the following qualifications:

Education background and Experience

• High School Qualification with 1 year of job-related experience in Customer Services
• Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered.
• Computer Literate and good typing skills

Communication Skills

• Have excellent communication skills
• Bilingual – fluent in English and one other language, German and/ or Spanish or Italian
• Display active listening skills
• Efficient in managing call from a high-volume and fast-paced environment.

Quality and skills

• Interactive, customer service oriented with warm, cheerful and expressive personality.
• Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
• Polite, reliable, knowledgeable and able to adapt to changing requirements.
• Open to new learnings and flexible to adapt to new concepts and system.
• Able to perform under pressure.
• Flexible to work on shifts. Including night shifts.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.