Till Assistant | Qatar Duty Free

Qatar Airways Group; Doha; On-site; QAR 45,000 - 60,000; Full time

Job summary

Qatar Airways Group is recruiting a Till Assistant for Qatar Duty Free at Hamad International Airport. You will manage cash desk sales, process transactions accurately, and deliver outstanding service to shoppers and travellers in a busy retail setting.

Basic literacy, numeracy, and English communication are required with preferred retail or customer service experience. Join a global team in Qatar's vibrant aviation hub.

Qualifications

• Basic literacy and numeracy; English communication for entry roles; no prior experience required.
• Willingness to learn cash handling and POS procedures.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Ensure the float is correct and that all POS entries are accurate.
• Process transactions efficiently and present receipts to customers.
• Handle money, Traveler’s Cheques, and credit cards securely.
• Maintain cash and documentation security at all times.
• Manage end-of-shift cash variances and reporting.

Skills

Command of English language

Basic PC skills

Good interpersonal/customer service

Basic product knowledge

Be pleasant and approachable

Job description

Description

Calling all ambitious

General Information

Ref # 2600005S

Location: Qatar-Doha

Job family: Customer Service

Closing Date: 2026-10-31

Description

Calling all ambitious Retail professionals to join our Qatar Duty Free team and start writing your own story with Qatar Airways Group.

Qatar Duty Free Company – A world of exclusives awaits you at one of the largest duty-free areas in the world, Qatar Duty Free. The award-winning shopping emporium boasts of more than 90 elegant boutiques and affordable retail stores, as well as more than 30 restaurants and cafés covering over 40,000 square metres at the world's best airport, Hamad International Airport.

As a Till Assistant you will be undertake all cash desk sales activities in the shop and provide the best possible customer service in order to maximize sales opportunities within Qatar Duty Free Company retail shops

Responsibilities

• Ensure the float is correct and that all keyed information into the POS terminal is done so accurately.
• Process customer’s transactions efficiently using the QDFC shop's Point of Sale (POS) system and must present the receipts at all times to the customer.
• Handling money/Traveler’s Cheques/Credit cards and any form of payment in a safe, secure and responsible manner.
• Ensure cash and documentation is secure at all times.
• Responsible for the cash variances at the end of the shift.
• Perform other department duties related to his/her position as directed by the Head of the Department
• Providing the highest levels of customer service to both customers of QDFC/QR group and passengers travelling through DIA, ensuring both customers and passengers leave the Duty Free shop feeling that they have been treated in a friendly and courteous manner.
• Ensure that any customer complaints or problems are dealt with properly as they arise
• Process customer’s transactions efficiently, ensuring minimum time spent processing and packing.
• Ensure the highest level of confidentiality with regards to all company documentation, information and statistics.
• Ensure that Supervisor /Duty Manager are notified of any breach of security.
• Ensure that a high degree of security on stocks and cash prevails at all times.
• Ensure that you are aware of the "HOT SPOT or Theft prone areas"

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualification

About You

Basic Literacy and Numeracy skills, English communication skills with Entry level roles - no prior job-related work experience

Preferred

Previous Retails and or Customer Service experience

Job Specific Skills

• Command of English language
• Basic PC skills
• Good interpersonal/customer service skills.
• Basic product knowledge.
• Be pleasant and approachable

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Disclaimer

This advertisement reflects a current recruitment requirement of Qatar Airways Group. Qatar Airways Group reserves the right, at any time, to amend, suspend, withdraw or otherwise modify this recruitment process, including converting the vacancy into a talent pipeline for current or future hiring requirements. This advertisement does not constitute an offer of employment or a committment to recruit.