Customer Service Agent – Join Our Talent Pool

Qatar Airways Group; Doha; On-site; QAR 45,000 - 67,000; Full time

Job summary

Qatar Airways Group is seeking a Customer Service Agent to manage loading of short, medium haul and private flights, ensuring GLP compliance and safe handling of all catering equipment. You will coordinate with multiple departments and sign off on handovers to cabin crew, maintaining clear documentation.

Ideal candidates have at least a high school qualification with related experience or a Bachelor's degree, strong English communication, and adaptability to busy, safety-critical environments in

Qualifications

• Knowledge of Galley Loading Plan (GLP) and Menu Specifications.
• Familiarity with various aircraft galley layouts and loading restrictions.
• Excellent liaison and problem-solving skills.
• Flexible in working hours and able to work under pressure.
• Good communication in English (spoken and written).
• Basic knowledge of Food Safety and Airside Safety.

Responsibilities

• Load and dispatch flights with full catering setup per QCATS or OAL requirements.
• Ensure on-time loading and handover to Cabin Crew with proper documentation.
• Check and safeguard equipment like tablets, radios, and temperature probes.
• Record start/finish times of galley tasks and prepare incident reports as needed.
• Coordinate with other departments to resolve operational irregularities.

Skills

English communication

Time management

Problem solving

Adaptability

Computer literacy

Education

High School Diploma + 1 year experience

Bachelor's Degree or equivalent

Job description

As a Customer service Agent, you are responsible for handling of short, medium haul and private flights by ensuring correct and safe loading of Aircraft, as per the Food Safety Standard and the Galley Loading Plan (GLP). You will be responsible to load the Aircraft as per the Agreed Time Frame, and responsible for handover/sign-off the Catering/Bond/Equipment with appropriate communication and documentation.

General Information

Ref # 260000C4

Location: Qatar-Doha

Job family: Cargo & Airport Operations

Closing Date: 2026-10-15

As a Customer service Agent, you are responsible for handling of short, medium haul and private flights by ensuring correct and safe loading of Aircraft, as per the Food Safety Standard and the Galley Loading Plan (GLP). You will be responsible to load the Aircraft as per the Agreed Time Frame, and responsible for handover/sign-off the Catering/Bond/Equipment with appropriate communication and documentation.

Responsibilities

• Handling of Medium/Short Haul/Private Flights, as and when required by the operations.
• Responsible to prepare, load and dispatch all assigned flights with full and complete set-up of catering services as per Qatar Airways Catering System load (QCATS) or Other Airlines' (OAL) requirements for Passengers and Crew by coordinating with other QACC departments, Bond Stores department and Duty-Free department (where applicable).
• Ensure on time dispatching/loading of allocated flights as per the Airline Specification/GLP and Food Safety Standard.
• Responsible for checking and safe guarding of issued Tablet/ Radio/ Personal Protective Equipment and Temperature Probe Gun.
• Document food temperature on Critical Control Point form for each flight as per Food Safety Standard by using calibrated Probe Gun, and also in the event of a Technical/Delayed or Re-scheduled flight.
• Responsible for appropriate handover and sign-off to Cabin Crew on board with proper documentation and ensuring that any non-standard items are located, identified and explained to the satisfaction of the crew.
• Adhere to Ramp Safety and Marshalling of High Loaders while performing duties Airside.
• Record the start and completion times of each flight/galley assignment allocated by the department.
• Prepare data for clear reports with facts and figures in case of Flight Delays/Accident/Incident.
• Coordinate with all concerned seniors on duty inside and outside the Organization in case of any Emergency and/or Operational Irregularities.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what's never been done before. Together, everything is possible.

Qualification

• High School Qualification with minimum 1 year of job-related experience or Bachelor's Degree or Equivalent with No prior job-related work experience.
• Knowledge of Galley Loading Plan (GLP), Menu Specification, Load Matrix, and Menu Cycles.
• Familiarity with various aircraft types in terms of onboard galley layout and loading restrictions.
• Excellent liaison and problem solving skills.
• Flexible in working hours and ability to work under pressure.
• Computer Literate.
• Good Communication in English (spoken and written).
• Basic knowledge of Food Safety and Airside Safety.
• Time Management Skills.

Disclaimer: This advertisement reflects a current recruitment requirement of Qatar Airways Group. Qatar Airways Group reserves the right, at any time, to amend, suspend, withdraw, or otherwise modify this recruitment process, including converting the vacancy into a talent pipeline for current or future hiring requirements. This advertisement does not constitute an offer of employment or a commitment to recruit.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.