Customer Service Executive

Assets Group; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

Assets Group is seeking a proactive Customer Service professional to oversee front-office and tenant relations for its Doha properties. You will manage reception services, handle inquiries, and coordinate service activities to maintain high standards for tenants, visitors, and prospects.

In this role you will support leasing processes, coordinate with maintenance teams, and supervise front-office staff to ensure an exceptional tenant experience and efficient operations.

Qualifications

• Bachelor’s degree in business administration, hospitality management, property management, or related field.
• 3–5 years in customer service, reception, tenant relations, or property management.
• Excellent communication, customer service, and problem-solving skills.
• Experience supervising reception/front-office and customer service functions.
• Proficiency in Microsoft Office and customer/property management systems.
• Experience in residential, commercial, retail, or mixed-use developments preferred.

Responsibilities

• Manage the reception desk and ensure a professional welcome for tenants, visitors, and stakeholders.
• Build and maintain positive relationships with tenants to enhance satisfaction and retention.
• Handle tenant inquiries, complaints, and service requests, ensuring timely resolution.
• Support leasing activities, including property tours, move-ins, move-outs, and lease renewals.
• Coordinate with maintenance teams and vendors to address property-related issues.
• Assist with rent collection queries and tenant communications.
• Supervise and train customer service and reception staff to ensure excellent service delivery.
• Maintain accurate records of tenant communications, requests, and resolutions.

Education

Bachelor's degree in Business Administration, Hospitality Management, Property Management, or related field

Tools

Microsoft Office

Property management systems

Job description

We are seeking a proactive Customer Service to oversee front-office and tenant relations operations, ensuring an exceptional experience for tenants, visitors, and prospective customers. The role is responsible for managing reception services, handling tenant inquiries, coordinating customer service activities, and maintaining high service standards across the property.

Key Responsibilities

• - Manage the reception desk and ensure a professional welcome for tenants, visitors, and stakeholders.
• - Build and maintain positive relationships with tenants to enhance satisfaction and retention.
• - Handle tenant inquiries, complaints, and service requests, ensuring timely resolution.
• - Support leasing activities, including property tours, move-ins, move-outs, and lease renewals.
• - Coordinate with maintenance teams and vendors to address property-related issues.
• - Assist with rent collection queries and tenant communications.
• - Supervise and train customer service and reception staff to ensure excellent service delivery.
• - Maintain accurate records of tenant communications, requests, and resolutions.

Requirements.

• - Bachelor's degree in Business Administration, Hospitality Management, Property Management, or a related field.
• - 3- 5 years of experience in customer service, reception, tenant relations, front-office operations, or property management.
• - Excellent communication, customer service, and problem-solving skills.
• - Experience supervising reception/front-office and customer service functions.
• - Proficiency in Microsoft Office and customer/property management systems.
• - Experience in residential, commercial, retail, or mixed-use developments is preferred.