Operations Coordinator

Madre Me; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Madre Integrated Engineering in Doha is seeking a Property Operations Coordinator to serve as the frontline contact for residents across designated towers, resolving complaints related to common areas, security, and FM performance.

You will monitor CRM tickets, communicate with residents and the call center within SLA targets, and manage amenity access, notices, and documentation in fluent Arabic and English.

Qualifications

• Diploma in facilities, property management, hospitality, or related field.
• Minimum 2 years experience in residential or mixed-use property operations, community management, facilities management, hospitality, or customer-facing coordination.
• Fluency in written and spoken Arabic and English for resident communication.
• Strong customer focus, collaboration, proactivity, and resident-centric service mindset.
• Competent in Microsoft Word, Excel, and Outlook; ability to maintain accurate records, trackers, and documentation.

Responsibilities

• Serve as frontline contact for residents across assigned towers; investigate and resolve complaints related to common areas, cleaning, security, and FM performance.
• Monitor, update, and close CRM tickets within SLA; ensure timely communication with residents and call center agents.
• Administer amenity and access requests including access cards, function rooms, BBQ areas, and storage rooms per association rules and guidelines.
• Draft, review, and distribute formal building communications, operational notices, and bilingual notices; maintain documentation and audit logs.
• Conduct structured site inspections and quality audits; escalate technical defects and monitor FM performance against contractual service standards.
• Maintain and moderate tower WhatsApp groups; broadcast updates and follow up on urgent posts within or outside standard hours.
• Act as reliever for team members across other towers; contribute to process improvement and cross-departmental collaboration.

Skills

CRM experience

Arabic-English

Customer service

Documentation

Education

Diploma in facilities management

Tools

Microsoft Word

Excel

Outlook

Job description

Madre Integrated Engineering | Full time

• Serve as frontline operational point of contact for residents across assigned residential and mixed-use towers; investigate and resolve complaints and queries related to common areas, cleaning, security, and FM performance
• Monitor, update, and close CRM tickets received from the central call center within SLA targets; ensure timely communication with residents and call center agents
• Administer amenity and access requests including access cards, function rooms, BBQ areas, and storage rooms in line with association rules and deposit/inspection guidelines
• Draft, review, and distribute formal building communications, operational notices, and Breach Notices in fluent Arabic and English; maintain documentation and audit logs
• Conduct structured site inspections and quality audits across assigned towers; escalte technical defects and monitor FMSP performance against contractual service standards
• Maintain and moderate tower WhatsApp groups, broadcast essential updates, and follow up on urgent community posts and incidents within or outside standard working hours when required
• Act as designated reliever for fellow team members across other towers during leave or peak periods; contribute to process improvement and cross-departmental collaboration

Requirements

• Relevant diploma in facilities or property management, hospitality, communications, or a related field
• Minimum 2 years relevant experience in residential or mixed-use property operations, community management, facilities management, hospitality, or customer-facing coordination
• Fluency in written and spoken Arabic and English required for resident communication and bilingual notices
• Strong customer focus, collaboration, proactivity, and resident-centric service mindset
• Competent in Microsoft Word, Excel, and Outlook; ability to maintain accurate records, trackers, and documentation
• Ability to register, update, track, escalte, and close resident cases in CRM while monitoring response and resolution deadlines against SLAs