Guest Service Executive

Power Holding; Qatar; Presencial; QAR 60.000 - 120.000; Jornada completa

Descripción de la vacante

Power International Holding (PIH) invites a Guest Services Executive to join our hotel operations in Qatar. You will ensure memorable guest experiences, coordinate check-in/check-out, and manage reservations while promoting services.

You will liaise with hotel departments, handle billing inquiries, provide concierge recommendations, and collect feedback to improve service. Strong communication and hospitality leadership are essential.

Formación

• At least 5 years in guest services or hotel operations.
• At least 3 years in relevant roles; GCC experience is a plus.

Responsabilidades

• Build and maintain positive relationships with guests to enhance their overall experience.
• Facilitate smooth check-in and check-out processes and provide exceptional service to address inquiries, concerns, and requests.
• Coordinate room assignments based on guest preferences and availability; manage reservations, modifications and cancellations.
• Promote hotel services, amenities, and upsell additional offerings to guests.
• Address and resolve guest complaints or issues promptly and professionally.
• Fulfill guest requests for amenities, special arrangements, or information.
• Provide concierge services, including recommendations for local attractions, restaurants, and activities.
• Act as a liaison between guests and hotel departments to ensure seamless service.
• Assist guests with billing inquiries, process payments, and handle financial transactions.
• Collect and analyze guest feedback to improve services and address concerns.
• Provide personalized services and amenities for VIP and repeat guests.
• Coordinate special events or arrangements for guests, such as birthdays or anniversaries.

Conocimientos

Good interpersonal and communication

Exceptional interpersonal skills

Good time management

Organizational skills

Leadership

Resilience

Herramientas

SAP

Descripción del empleo

Select how often (in days) to receive an alert: Create Alert

The Guest Services Executive in hotel operations is involved in ensuring a positive and memorable experience for guests by managing and coordinating various aspects of their stay. The role is pivotal in ensuring a positive guest experience, promoting customer satisfaction, and contributing to the overall success of the hotel.

Job Responsibilities 1

Build and maintain positive relationships with guests to enhance their overall experience.

Facilitate smooth check-in and check-out processes for guests and ensure the provision of exceptional customer service to address guest inquiries, concerns, and requests.

Coordinate room assignments based on guest preferences and availability as well as manage and confirm reservations, including modifications and cancellations.

Promote hotel services, amenities, and upsell additional offerings to guests.

Address and resolve guest complaints or issues promptly and professionally.

Fulfill guest requests for amenities, special arrangements, or information.

Provide concierge services, including recommendations for local attractions, restaurants, and activities.

Act as a liaison between guests and various hotel departments to ensure seamless service.

Assist guests with billing inquiries, process payments, and handle financial transactions.

Collect and analyze guest feedback to improve services and address concerns.

Provide personalized services and amenities for VIP and repeat guests.

Coordinate special events or arrangements for guests, such as birthdays or anniversaries.

Ensure guest safety and security, following hotel protocols and emergency response plans.

Collaborate with the front desk team to manage guest flow and inquiries.

Ensure adherence to quality standards in guest services and interactions.

Handle crisis situations with composure, ensuring guest well-being.

Collaborate with housekeeping, food and beverage, and other departments for guest satisfaction.

Demonstrate cultural sensitivity and awareness to cater to diverse guest needs.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

Good interpersonal and communication skills.

Exceptional interpersonal skills.

Good time management and organizational skills

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus

Leadership_321977503

Resilience

Quality_321977507

Front Desk Operations L2

Product/Service Management L2

Guest Relations L2

Brand Engagement L2

Hotel Management Standards and Procedures L2