Customer Service Executive

levanteholding; Doha; On-site; QAR 56,000 - 89,000; Full time

Job summary

Levanteholding in Doha is seeking a dedicated Customer Service Executive to manage client interactions throughout the real estate journey. You will handle inquiries and coordinate with internal teams to support sales and leasing operations.

The role emphasizes providing accurate property information, registering leads in the CRM, and ensuring a high level of customer satisfaction before and after every transaction. Arabic language skills are essential, with English as a plus.

Qualifications

• Bachelor’s degree or Diploma (preferred).
• 1–3 years of experience in customer service (real estate experience is an advantage).
• Strong communication skills in Arabic (English is a plus).
• Good interpersonal and problem-solving skills.
• Basic computer skills (MS Office, CRM systems).
• Ability to work under pressure and meet service standards.

Responsibilities

• Handle inbound and outbound customer calls, emails, and walk-in inquiries.
• Provide accurate information about properties, pricing, availability, and processes.
• Register leads and update customer information in the CRM system.
• Coordinate property viewings and follow up with clients.
• Resolve customer complaints professionally and escalate when needed.
• Maintain proper records of customer interactions and feedback.
• Support sales, leasing, and property management teams with customer coordination.
• Ensure excellent customer experience before and after sales/lease.

Skills

Arabic language

Communication skills

Interpersonal skills

Problem solving

Education

Bachelor’s degree or Diploma

Tools

CRM systems

MS Office

Job description

Job Title: Customer Service Executive Location: Doha Industry: Real Estate Job Summary We are looking for a dedicated and customer-oriented Customer Service Executive to manage client interactions and ensure a high level of satisfaction throughout the real estate customer journey. The role involves handling inquiries, coordinating with internal teams, and supporting sales and leasing operations.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and walk-in inquiries
• Provide accurate information about properties, pricing, availability, and processes
• Register leads and update customer information in the CRM system
• Coordinate property viewings and follow up with clients
• Resolve customer complaints professionally and escal…
• Maintain proper records of customer interactions and feedback
• Support sales, leasing, and property management teams with customer coordination
• Ensure excellent customer experience before and after sales/lease

Requirements Requirements & Qualifications

• Bachelor’s degree or Diploma (preferred)
• 1–3 years of experience in customer service (real estate experience is an advantage)
• Strong communication skills in Arabic (English is a plus)
• Good interpersonal and problem-solving skills
• Basic computer skills (MS Office, CRM systems)
• Ability to work under pressure and meet service standards