Customer-Centric Auto Service Advisor

Al Abdulghani Motors; Doha; On-site; QAR 36,000 - 54,000; Full time

Job summary

Al Abdulghani Motors seeks a customer-focused service advisor to greet customers, answer inquiries, and coordinate vehicle service delivery with clear explanations of costs and timelines.

The role requires strong customer service, professional telephone answering, and the ability to handle a high volume of customer interactions; a Bachelor's Degree in Engineering is preferred, with about 5 years of experience in similar settings; join a team that aims to deliver timely, transparent service and

Qualifications

• Education - Bachelor's Degree in Engineering.
• Knowledge - Highly customer service skills, telephone answering skills, and large volume of customer handling skills.

Responsibilities

• Answers incoming calls promptly, courteously, and makes every effort to satisfy the caller's inquiry.
• Greet all customers promptly and provide timely professional service.
• Ensure vehicle cleanliness through the use of vehicle protection materials such as seat covers and floor mats.
• Provide clear cost estimates and time, and keep customers informed of work progress.
• Ensure all customer data in the job card is accurate based on the customer's request.
• Actively promote the value-added services and benefits of the dealer's parts and services to all customers to increase labor revenue.
• Identify repeat job customers and treat them accordingly, monitor the work progress and keep customers informed of additional jobs, changes to cost and/or completion times.
• Carry out the service delivery to the customer with a high emphasis on clear job explanation and associated charges.
• Pass the company/TMC certificate examinations to improve skill level and for career progression

Skills

Customer service skills

Telephone answering

High volume customer handling

Education

Bachelor's Degree in Engineering

Job description

Al Abdulghani Motors seeks a customer-focused service advisor to greet customers, answer inquiries, and coordinate vehicle service delivery with clear explanations of costs and timelines.

The role requires strong customer service, professional telephone answering, and the ability to handle a high volume of customer interactions; a Bachelor's Degree in Engineering is preferred, with about 5 years of experience in similar settings; join a team that aims to deliver timely, transparent service and