Cruise Line Customer Service Representative

OceanWave Maritime; Doha; On-site; QAR 49,000 - 68,000; Full time

Job summary

OceanWave Maritime in Doha is seeking a friendly Cruise Line Customer Service Representative to greet guests, assist with check-in, and resolve inquiries during the cruise experience.

The role requires English communication skills, problem-solving abilities, and flexibility to work weekends and holidays. Prior hospitality customer service experience is preferred. Salary is $1,200 per month with potential growth in a dynamic cruise environment.

Qualifications

• High school diploma or equivalent.
• Prior customer service experience in the hospitality industry preferred.
• Excellent communication skills in English; fluency in additional languages is a plus.
• Strong problem-solving abilities.

Responsibilities

• Greet guests as they board the cruise ship and assist with check-in procedures.
• Respond promptly and professionally to guest inquiries, complaints, and requests for assistance.
• Provide information on ship activities, amenities, and port destinations.
• Handle cash transactions and maintain accurate records of guest purchases.
• Coordinate with other departments to resolve guest issues or concerns.
• Monitor guest satisfaction levels and take proactive measures to ensure a positive experience.
• Assist with embarkation and disembarkation procedures.

Skills

Customer service experience

Communication skills

Problem-solving

Flexible hours

Education

High school diploma

Job description

Cruise Line Customer Service Representative

Location: Doha, Qatar

We are seeking a friendly and customer-oriented individual to join our team as a Cruise Line Customer Service Representative. In this role, you will be responsible for providing exceptional service to our guests, addressing any questions or concerns they may have during their cruise experience. This position is open to Indian nationals with no English language requirements.

Responsibilities

• Greet guests as they board the cruise ship and assist with check-in procedures
• Respond promptly and professionally to guest inquiries, complaints, and requests for assistance
• Provide information on ship activities, amenities, and port destinations
• Handle cash transactions and maintain accurate records of guest purchases
• Coordinate with other departments to resolve guest issues or concerns
• Monitor guest satisfaction levels and take proactive measures to ensure a positive experience
• Assist with embarkation and disembarkation procedures

Requirements

• High school diploma or equivalent
• Prior customer service experience in the hospitality industry preferred
• Excellent communication skills in English (fluency in additional languages is a plus)
• Strong problem-solving abilities
• Ability to work flexible hours, including weekends and holidays

We offer a competitive salary of 1200$ per month.

Join our team and embark on an exciting career in the cruise line industry!