Concierge Bellperson: Elevate Guest Experience

Delta Hotels and Resorts®; Doha; On-site; QAR 72,000 - 108,000; Full time

Job summary

Delta Hotels by Marriott in Doha is seeking a Front Desk/Rooms & Guest Services Associate to join our non-management team. You will respond to guest requests for arrangements or services, provide information about the property and local amenities, and coordinate with various departments to ensure guest satisfaction.

You will maintain professional appearance, communicate clearly, and support team members while following all hotel policies and safety standards.

Qualifications

• High school diploma or GED required.
• No related work experience.
• No supervisory experience.
• No licenses or certifications required.

Responsibilities

• Respond to guest requests for special arrangements or services by making arrangements or identifying providers.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Monitor club lounge for seating availability, service, safety, and well-being of guests.
• Follow all policies, maintain professional appearance, and protect company assets.
• Develop and maintain positive working relationships with others and support the team.

Skills

Customer service

Communication skills

Education

High school diploma or GED

Job description

Delta Hotels by Marriott in Doha is seeking a Front Desk/Rooms & Guest Services Associate to join our non-management team. You will respond to guest requests for arrangements or services, provide information about the property and local amenities, and coordinate with various departments to ensure guest satisfaction.

You will maintain professional appearance, communicate clearly, and support team members while following all hotel policies and safety standards.