Concierge Agent

St. Regis Hotels & Resorts; Doha; On-site; QAR 39,060 - 66,960; Full time

Job summary

St. Regis Hotels & Resorts in West Bay, Doha, Qatar, is seeking a non-management Full-Time Guest Services position. You will respond to guest requests, arrange transportation and services, and provide information about local amenities.

The role emphasizes professional communication, attention to detail, and collaboration with hotel teams to ensure guest satisfaction and safety.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: None
• Supervisory Experience: None
• License or Certification: None

Responsibilities

• Respond to guest requests for special arrangements or services by making arrangements.
• Respond to guest requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information about the property and surrounding area amenities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate departments to resolve guest calls, requests, or problems.
• Log shift activities and monitor lounge seating, safety, and guest well-being.
• Report accidents or unsafe conditions and complete required safety training.
• Maintain professional appearance and protect company assets.

Skills

Guest services

Communication

Multitasking

Education

High school diploma or GED

Job description

Job Details

• Job Number: 26085759
• Job Category: Rooms & Guest Services Operations
• Location: West Bay, Doha, Qatar, 14435
• Schedule: Full Time
• Remote: No
• Position Type: Non-Management

Position Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.

Respond to special requests from guests with unique needs and follow up to ensure satisfaction.

Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Contact appropriate individuals or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems.

Review shift logs/daily memo books and document pertinent information in logbooks.

Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards.

Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: None
• Supervisory Experience: None
• License or Certification: None

Equal Employment Opportunity Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.