Bellman

Delta Hotels and Resorts®; Doha; On-site; QAR 72,000 - 108,000; Full time

Job summary

Delta Hotels by Marriott in Doha is seeking a Front Desk/Rooms & Guest Services Associate to join our non-management team. You will respond to guest requests for arrangements or services, provide information about the property and local amenities, and coordinate with various departments to ensure guest satisfaction.

You will maintain professional appearance, communicate clearly, and support team members while following all hotel policies and safety standards.

Qualifications

• High school diploma or GED required.
• No related work experience.
• No supervisory experience.
• No licenses or certifications required.

Responsibilities

• Respond to guest requests for special arrangements or services by making arrangements or identifying providers.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Monitor club lounge for seating availability, service, safety, and well-being of guests.
• Follow all policies, maintain professional appearance, and protect company assets.
• Develop and maintain positive working relationships with others and support the team.

Skills

Customer service

Communication skills

Education

High school diploma or GED

Job description

Job Information

Job Number: 26110308

Job Category: Rooms & Guest Services Operations

Location: Zone 61, Building 31, Aba Almsan-Blumsan Street 831, Doha, Qatar, Qatar, VIEW ON MAP

Schedule: Full Time

Located Remotely?: N

Position Type: Non-Management

Position Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.