Business Head / Centre Operations Manager

Premium Solutions Consultancy; Qatar; On-site; QAR 240,000 - 360,000; Full time

Job summary

A renowned educational center in Qatar is seeking a Business Head / Centre Operations Manager to oversee its operations, drive customer service excellence, and manage a diverse team. The ideal candidate will possess a business degree and have substantial experience in leadership roles, particularly in the arts or skills development sectors. Exceptional communication skills and a proactive approach are essential for success in this role.

Qualifications

• 5-7 years of relevant experience with at least 4 years in a leadership role.
• Proven track record in managing teams in business operations.
• Strong customer-focused approach with excellent communication skills.
• Strong business planning skills and a customer-centric approach.

Responsibilities

• Oversee day-to-day operations of the academy.
• Ensure high standards of customer service and operational excellence.
• Collaborate with various departments to achieve objectives.
• Maintain excellent relationships with internal and external stakeholders, including vendors.
• Lead and inspire a multi-cultural team, fostering collaboration and teamwork.

Skills

Leadership experience

Customer service expertise

Public speaking

Business planning

IT proficiency

Education

Bachelor's or Master's degree

Tools

MS Office

Job description

Overview

Premium Solutions Consultancy is hiring a Business Head / Centre Operations Manager for an esteemed academy in Qatar. This role involves overseeing the day-to-day operations of the academy, ensuring exceptional customer service, and driving profitability. The ideal candidate will have a strong business background, leadership experience, and a passion for the arts and skills development.

Key Responsibilities

• Oversee the smooth operations of the academy, ensuring high standards of customer service.
• Collaborate with departments such as Marketing, Events, IT, HR, and Finance to achieve revenue targets and cost efficiency.
• Develop and implement business plans and strategies for growth.
• Maintain excellent relationships with internal and external stakeholders, including vendors.
• Lead and inspire a multi-cultural team, fostering collaboration and teamwork.
• Understand customer needs, forecast trends, and implement solutions to enhance satisfaction.
• Manage vendor relationships and ensure operational excellence.
• Represent the academy with strong public speaking and communication skills.

Requirements

• Bachelor’s or Master’s degree from a reputed university.
• 5-7 years of relevant experience, with a minimum of 4 years in a leadership role managing teams.
• Proven track record in business operations, preferably within the arts or skills development industry.
• Strong business planning skills and a customer-centric approach.
• Excellent communication skills in English (oral and written).
• IT proficiency and a confident public speaker.
• Personal attributes: Enthusiastic, organized, flexible, and proactive with a pleasing personality.

Interested candidates are invited to send their CV to [e-mail] with “Business Head / Centre Operations Manager – Qatar” in the subject line.