Bell Desk Supervisor - Guest Services Leader

Al Rayyan Hospitality; Doha; On-site; QAR 67,000 - 134,000; Full time

Job summary

Minor Hotels’ Banana Island Resort Doha By Anantara is seeking a Bell Captain to supervise the bell desk, greet guests, and coordinate luggage and transportation services. The role emphasizes strong leadership and delivering exceptional guest experiences in a fast‑paced luxury setting.

You will train and manage the bell team, ensure safety and accuracy of luggage handling, and collaborate with Front Desk, Concierge, Housekeeping, and Security to uphold service standards.

Qualifications

• High school diploma or equivalent; hospitality qualification preferred.
• 2–3 years' experience in a similar hotel role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Guest-focused with problem-solving mindset.
• Knowledge of local area and attractions is a plus.
• Able to work flexible shifts, including weekends and holidays.

Responsibilities

• Supervise and coordinate daily bell desk and porter activities.
• Ensure prompt and courteous handling of guest luggage during arrivals, departures, and room changes.
• Welcome guests, provide assistance, and offer information about hotel facilities and local attractions.
• Coordinate guest transportation, including taxis, airport transfers, and valet services.
• Maintain accurate records of luggage movement and guest requests.
• Train, schedule, and monitor bell team members to ensure service excellence.
• Ensure grooming standards, punctuality, and professionalism of the bell team.
• Handle guest complaints or issues efficiently and elevate when necessary.
• Coordinate closely with Front Desk, Concierge, Housekeeping, and Security teams.
• Ensure safety and security of guest belongings at all times.

Skills

Leadership & team management

Communication & interpersonal

Guest service orientation

Problem-solving

Local area knowledge

Shift flexibility

Education

High school diploma or equivalent

Hospitality qualification preferred

Job description

Minor Hotels’ Banana Island Resort Doha By Anantara is seeking a Bell Captain to supervise the bell desk, greet guests, and coordinate luggage and transportation services. The role emphasizes strong leadership and delivering exceptional guest experiences in a fast‑paced luxury setting.

You will train and manage the bell team, ensure safety and accuracy of luggage handling, and collaborate with Front Desk, Concierge, Housekeeping, and Security to uphold service standards.