Program Manager Customer Experience BI - Qatar Airways - Doha, Qatar

Qatar Airways; Qatar; On-site; QAR 245,520 - 334,800; Full time

Benefits offered by this job

Competitive tax-free compensation

Exposure to large-scale data transformation

Dynamic and multicultural corporate environment

Job summary

Qatar Airways is looking for a Program Manager Customer Experience BI based in Doha, Qatar. This role will drive the Customer Experience Business Intelligence strategy, enhancing customer satisfaction through data analytics and performance insights.

The ideal candidate should have over 8 years of experience in data analytics, with strong expertise in dashboard development tools like Tableau and Power BI, alongside excellent communication skills.

Join a prestigious airline and enjoy competitive benefits in a multicultural environment.

Qualifications

• Minimum 8 years of relevant experience in data analytics and business intelligence.
• Strong experience in customer experience analytics and performance management.
• Strong analytical, presentation, and communication skills.

Responsibilities

• Lead implementation of CX BI strategy under the guidance of senior leadership.
• Provide actionable insights and user-friendly dashboards to support data-driven decision making.
• Manage customer experience improvement projects using structured project management methodologies.

Skills

Customer Experience Analytics

Business Intelligence and Dashboard Development

Data Governance and Data Strategy

Process Improvement and Continuous Optimization

KPI Development and Performance Tracking

Revenue Optimization Analytics

Stakeholder Management and Project Leadership

Education

Bachelor's Degree or equivalent qualification

Tools

Tableau

Power BI

Microsoft Excel

MS Access

PowerPoint

Job description

Program Manager Customer Experience BI - Qatar Airways - Doha, Qatar

Position Overview

Qatar Airways is seeking a Program Manager Customer Experience BI in Doha, Qatar to lead the execution of Customer Experience Business Intelligence strategy. This role focuses on using data analytics, dashboards, and performance insights to enhance customer satisfaction, drive revenue growth, reduce operational inefficiencies, and support strategic decision-making across the organization.

Job Details

• Country: Qatar
• City: Doha
• Industry: Airlines/Aviation
• Function: Data Analysis
• Salary: 22000-30000 monthly (Market estimated)
• Gender: Any Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Represent the Customer Experience BI function and coordinate with stakeholders to ensure timely delivery of strategic objectives
• Lead implementation of CX BI strategy under the guidance of senior leadership
• Collaborate with Product Development and Design teams to identify revenue opportunities and improve customer experience through analytics
• Provide actionable insights and user-friendly dashboards to support data-driven decision making
• Execute process improvement initiatives and implement analytics tools to optimize customer satisfaction and operational efficiency
• Develop best practices for analytics, metrics, and benchmarking aligned with industry standards
• Deliver holistic insights across customer journey touchpoints using advanced analytics and visualization tools
• Support the creation of a single source of truth for cross-departmental customer data through strong data governance practices
• Manage customer experience improvement projects using structured project management methodologies
• Conduct regular performance reviews with stakeholders using KPIs and trend analysis
• Identify areas of dissatisfaction and support implementation of data-driven solutions
• Provide senior management with analytical insights to maximize return on investment
• Ensure accuracy, credibility, and timely updates of BI dashboards and reporting tools
• Build and maintain strong relationships with internal and external stakeholders

Ideal Profile

• Bachelor's Degree or equivalent qualification
• Minimum 8 years of relevant experience in data analytics and business intelligence
• Strong experience in customer experience analytics and performance management
• Advanced proficiency in Tableau, Power BI, Microsoft Excel, MS Access, and PowerPoint
• Strong analytical, presentation, and communication skills
• Ability to translate complex financial and analytical concepts into business-friendly insights
• Proven leadership, mentoring, and team development skills
• Strong stakeholder engagement and cross-functional collaboration abilities
• Excellent command of English

Skills Set

• Customer Experience Analytics
• Business Intelligence and Dashboard Development
• Data Governance and Data Strategy
• Process Improvement and Continuous Optimization
• KPI Development and Performance Tracking
• Revenue Optimization Analytics
• Stakeholder Management and Project Leadership

Why Join Us

• Work with a globally recognized aviation leader
• Competitive tax-free compensation and benefits
• Exposure to large-scale data transformation and digital initiatives
• Opportunity to shape customer experience strategy using advanced analytics
• Dynamic and multicultural corporate environment

About the Company

Qatar Airways Group is an internationally acclaimed aviation organization headquartered in Doha, operating across passenger services, cargo, airport operations, and corporate divisions. Through innovation, digital transformation, and strong governance frameworks, the group continuously enhances operational excellence and delivers premium travel experiences across its global network.