CX BI Program Lead: Data-Driven Customer Experience

Qatar Airways; Qatar; On-site; QAR 245,520 - 334,800; Full time

Benefits offered by this job

Competitive tax-free compensation

Exposure to large-scale data transformation

Dynamic and multicultural corporate environment

Job summary

Qatar Airways is looking for a Program Manager Customer Experience BI based in Doha, Qatar. This role will drive the Customer Experience Business Intelligence strategy, enhancing customer satisfaction through data analytics and performance insights.

The ideal candidate should have over 8 years of experience in data analytics, with strong expertise in dashboard development tools like Tableau and Power BI, alongside excellent communication skills.

Join a prestigious airline and enjoy competitive benefits in a multicultural environment.

Qualifications

• Minimum 8 years of relevant experience in data analytics and business intelligence.
• Strong experience in customer experience analytics and performance management.
• Strong analytical, presentation, and communication skills.

Responsibilities

• Lead implementation of CX BI strategy under the guidance of senior leadership.
• Provide actionable insights and user-friendly dashboards to support data-driven decision making.
• Manage customer experience improvement projects using structured project management methodologies.

Skills

Customer Experience Analytics

Business Intelligence and Dashboard Development

Data Governance and Data Strategy

Process Improvement and Continuous Optimization

KPI Development and Performance Tracking

Revenue Optimization Analytics

Stakeholder Management and Project Leadership

Education

Bachelor's Degree or equivalent qualification

Tools

Tableau

Power BI

Microsoft Excel

MS Access

PowerPoint

Job description

Qatar Airways is looking for a Program Manager Customer Experience BI based in Doha, Qatar. This role will drive the Customer Experience Business Intelligence strategy, enhancing customer satisfaction through data analytics and performance insights.

The ideal candidate should have over 8 years of experience in data analytics, with strong expertise in dashboard development tools like Tableau and Power BI, alongside excellent communication skills.

Join a prestigious airline and enjoy competitive benefits in a multicultural environment.