Auto Service Advisor: Customer Experience & Upsell Expert

Afuturewithus; Doha; On-site; QAR 72,000 - 110,000; Full time

Job summary

Al-Futtaim Automotive in Doha is seeking a skilled Service Advisor for our Quick Service Center. You will greet customers, capture service needs, prepare repair orders and coordinate with the workshop to ensure fast, reliable vehicle servicing.

The role requires a 3+ year track record in automotive service advisory, strong communication skills, and proficiency with SAP/ERP and service-management tools. Join a multicultural team delivering exceptional quality and service.

Qualifications

• Bachelor's degree in Automobile Engineering or Mechanical Engineering required.
• Minimum 3 years of experience as a Service Advisor in an automotive dealership.
• Strong understanding of dealership service operations and workshop flow.
• Experience using SAP, ERP systems and digital service management tools.
• Excellent verbal and written communication skills and customer-focused mindset.

Responsibilities

• Welcome customers and accurately capture service requirements and vehicle concerns.
• Prepare repair orders, provide cost estimates and communicate delivery timelines.
• Coordinate with workshop teams to ensure efficient repair execution and on-time delivery.
• Follow up on repair progress, obtain approvals for additional work and inform customers of delays.
• Explain completed repairs, invoices and maintenance recommendations to customers.
• Achieve service, parts, accessories and value-added sales targets.
• Process cash transactions, petty cash and billing activities; maintain financial records.

Skills

Customer service

Upselling

Communication

Conflict resolution

Multitasking

Interpersonal skills

Education

Bachelor's degree in Automobile Engineering

Bachelor's degree in Mechanical Engineering

Tools

SAP

ERP systems

MS Office

Job description

Al-Futtaim Automotive in Doha is seeking a skilled Service Advisor for our Quick Service Center. You will greet customers, capture service needs, prepare repair orders and coordinate with the workshop to ensure fast, reliable vehicle servicing.

The role requires a 3+ year track record in automotive service advisory, strong communication skills, and proficiency with SAP/ERP and service-management tools. Join a multicultural team delivering exceptional quality and service.