Assistant Manager

Azadea Group; Doha; On-site; QAR 60,000 - 120,000; Full time

Job summary

Azadea Group is seeking an Assistant Manager to lead and support shop floor operations in Doha. You will guide customer service excellence, supervise stock levels, and assist in managing staff performance and schedules to ensure smooth daily operations.

The role focuses on delivering consistent customer experiences, coordinating with department managers, and reporting on KPIs to drive sales and efficiency. A minimum of two years in retail management is preferred.

Qualifications

• High school education or equivalent required.
• Minimum 2 years of retail or equivalent management experience.

Responsibilities

• Greet customers and provide expert advice to assist in purchases while upholding quality and service standards.
• Assist managers with inventory maintenance and product orders to ensure stock availability.
• Report issues promptly and resolve customer complaints to maintain efficiency and satisfaction.
• Prepare detailed KPI, sales, inventory, and productivity reports for informed decision making.
• Assist in staff scheduling to align with needs and optimize costs.
• Assign tasks to sales associates, cashiers, and coordinators to ensure efficient operations.
• Supervise opening/closing procedures, petty cash, and reporting in line with policy and security.

Skills

Customer service

Staff scheduling

Inventory management

Team leadership

Training and coaching

Education

High school diploma

Job description

The Assistant Manager is responsible for serving customers on the shop floor and supporting the shop/department managers in ensuring efficient shop operations and maintaining high standards of customer service.

Responsibilities

• Greet customers warmly and offer expert advice to assist in their purchase decisions, ensuring alignment with quality and customer service standards.
• Assist the managers in maintaining inventories and placing product orders to ensure effective stock management and availability of products.
• Report operational issues promptly and address customer complaints, providing solutions or escalating as needed to ensure both operational efficiency and customer satisfaction.
• Prepare detailed reports on key performance indicators (KPIs), sales trends, inventory status, and team productivity to keep managers informed and support effective decision-making.
• Assist in scheduling staff to align efficiently with operational needs while optimizing costs for the shop/department.
• Assign routine and non-routine tasks to sales associates, cashiers, and coordinators to optimize operational efficiency and ensure tasks are completed effectively.
• Supervise the shop's opening and closing processes to ensure compliance with established procedures for petty cash, reporting, and other requirements. Ensure accurate delivery to the accounting department in accordance with company policies and security standards as necessary.
• Communicate sales plans and targets to the shop/department team, monitor their performance continuously, and advise upper management on necessary corrective actions.
• Assist in training, motivating, and evaluating the team to ensure that the necessary skill base is met, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.

Qualifications

• Minimum high school education or equivalent
• 2+ years of retail or equivalent management experience