Assistant Store Manager

Employment; Doha; On-site; QAR 80,000 - 140,000; Full time

Job summary

Employment is seeking a Store Operations & Customer Experience Support role to supervise daily store activities, guide beauty advisors on consultations, and ensure a premium customer experience. You will help implement SOPs, hygiene practices, and store discipline while supporting KPIs and promotions.

The role requires 2–4 years in beauty or luxury retail with at least 1 year in a supervisory position, plus strong communication and coaching skills for on-floor development.

Qualifications

• Bachelor's degree in Business, Retail Management, or a related field is preferred.
• 2–4 years of experience in beauty, cosmetics, or luxury retail with at least 1 year in a supervisory role.
• Strong understanding of beauty products, consultation techniques, and customer experience standards.

Responsibilities

• Oversee daily store operations including opening/closing procedures, grooming standards, tester hygiene, and floor readiness.
• Guide Beauty Advisors and Specialists on consultation techniques and product storytelling to ensure exceptional customer experiences.
• Support implementation of SOPs, hygiene practices, and store discipline.
• Assist Store Manager in achieving KPIs: sales targets, conversion rate, ATV, UPT, and customer retention.
• Monitor product performance, stock levels, replenishment, and in-store activations/promotions.

Education

Bachelor's degree in Business, Retail Management, or related field

Tools

POS systems

Retail reporting tools

Job description

Store Operations & Customer Experience Support Assist in overseeing daily store operations, including opening/closing procedures, grooming standards, tester hygiene, and overall floor readiness. Ensure an exceptional customer experience by guiding Beauty Advisors and Specialists on consultation techniques and product storytelling. Handle customer queries professionally while maintaining brand service standards. Support the implementation of SOPs, hygiene practices, and store discipline. Sales Performance & Commercial Delivery Support the Store Manager in achieving store KPIs, including sales targets, conversion rate, ATV (Average Transaction Value), UPT (Units per Transaction), and customer retention. Monitor product performance, stock levels, and replenishment to ensure availability of key items. Assist in executing in-store activations, promotions, consultations, and beauty events. Review daily sales reports and suggest action plans to improve performance. Team Support, Coaching & Development Support in leading and motivating a team of Beauty Advisors, Specialists, and Cashiers to ensure accountability and performance. Provide on-floor coaching, reinforce product knowledge, and deliver constructive feedback. Assist in training on new launches, beauty rituals, and service excellence. Foster a positive, collaborative, and customer-focused team culture. Inventory, Visual Merchandising & Store Standards Support inventory management, including replenishment, shrinkage control, and expiry management (FIFO/FEFO). Ensure adherence to visual merchandising standards, planograms, and overall brand presentation. Coordinate with supply chain teams to ensure timely stock availability. Maintain accuracy in documentation, cash handling, and audit readiness.

Qualifications & Skills

Bachelor's degree in Business, Retail Management, or a related field (preferred). 2-4 years of experience in beauty, cosmetics, or luxury retail, with at least 1 year in a supervisory role. Strong understanding of beauty products, consultation techniques, and customer experience standards. Proven ability to support KPIs, drive team performance, and maintain operational excellence. Excellent communication, coaching, and interpersonal skills. Strong organizational skills with attention to detail and high presentation standards. Ability to thrive in a fast-paced, launch-driven retail environment. Familiarity with POS systems, inventory management, and retail reporting tools.