Arabic-Speaking Front Office Leader

Autograph Collection; Doha; On-site; QAR 180,000 - 240,000; Full time

Job summary

Autograph Collection seeks a Front Office Manager in Doha to oversee the front desk, bell staff, and switchboard, ensuring efficient check-in/check-out and superior guest satisfaction. You will lead daily operations, coordinate with managers, and drive financial performance of the department.

Responsibilities include supervising staff, addressing guest issues, and maintaining high service standards in a dynamic luxury hotel environment.

Qualifications

• High school diploma or GED required; 2 years experience in guest services, front desk, or related area.
• Alternatively, a 2-year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages day-to-day front desk operations to meet guest service goals and financial objectives.
• Oversees Front Office staff in daily activities, ensuring smooth check-in/out processes and high guest satisfaction.
• Leads by example; trains and coaches staff; maintains open communication on business objectives and performance.
• Resolves guest issues and complaints, ensuring positive outcomes and guest loyalty.
• Supports staffing, scheduling, and adherence to policies; monitors performance and provides feedback.

Education

High school diploma or GED

2-year degree in Hotel & Restaurant Management / Hospitality / Business Administration or related major

Job description

Autograph Collection seeks a Front Office Manager in Doha to oversee the front desk, bell staff, and switchboard, ensuring efficient check-in/check-out and superior guest satisfaction. You will lead daily operations, coordinate with managers, and drive financial performance of the department.

Responsibilities include supervising staff, addressing guest issues, and maintaining high service standards in a dynamic luxury hotel environment.