Guest Experience Supervisor

Autograph Collection; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

The Autograph Collection in Doha, Qatar seeks a Front Desk Associate to manage guest check-ins, verify guest identity and payment, assign rooms, and issue keys. You will ensure accurate accounts, balance cash, and assist guests with requests.

Preferred candidates have 1+ year of related experience and a high school diploma or GED. The role requires excellent communication, teamwork, and cash handling skills in a fast-paced hotel setting.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins, verifying identity and payment.
• Assign rooms and issue room keys; activate accounts per guest requirements.
• Enter loyalty program information and verify market rates; document exceptions.
• Balance and drop receipts; complete cashier and closing reports.
• Provide guests with directions and property information; respond to requests.

Skills

Guest service

Cash handling

POS systems

Communication

Teamwork

Education

High school diploma or GED

Tools

POS systems

Billing software

Job description

The Autograph Collection in Doha, Qatar seeks a Front Desk Associate to manage guest check-ins, verify guest identity and payment, assign rooms, and issue keys. You will ensure accurate accounts, balance cash, and assist guests with requests.

Preferred candidates have 1+ year of related experience and a high school diploma or GED. The role requires excellent communication, teamwork, and cash handling skills in a fast-paced hotel setting.