Application Support Specialist

Employment; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

Employment is seeking an experienced Application Support Specialist to provide end-to-end functional and technical support for a bank’s omni-channel banking applications, including Branch Banking, Mobile Banking, Retail Internet Banking and Corporate Internet Banking.

Responsibilities include incident management, log analysis, deployment support, and collaboration with development, QA, and infrastructure teams to ensure high availability of critical banking applications.

Qualifications

• 3–7 years of experience in Application Support, Production Support, or Application Operations.
• Experience supporting banking or financial applications is preferred.
• Experience in omni-channel banking environments is highly desirable.

Responsibilities

• Provide end-to-end application support for omni-channel banking platforms (Branch, Mobile, Retail Internet, Corporate Internet).
• Monitor applications and manage incidents, log analysis, and RCA.
• Support deployments, change management, and DR exercises to ensure high availability.

Education

Bachelor’s Degree in Computer Science / Information Technology / Software Engineering / Information Systems / Electronics & Communication

Tools

App Dynamics

Java

SQL

Linux

REST APIs

Microservices

Oracle

MySQL

Jira

Service Now

Job description

Industry Information Technology and Services

Job Summary We are seeking an experienced Application Support Specialist to provide end-to-end functional and technical support for the bank's omni-channel banking applications, including Branch Banking, Mobile Banking, Retail Internet Banking, and Corporate Internet Banking platforms. The successful candidate will be responsible for application monitoring, incident management, log analysis, deployment support, production issue resolution, release validation, and collaboration with development, infrastructure, QA, and business teams to ensure high availability and operational excellence of critical banking applications.

Key Responsibilities1.

1. Application Support & Incident Management Provide day-to-day production support for omni-channel banking applications. Manage Business-As-Usual (BAU) support requests. Analyze, prioritize, and resolve incidents and service requests. Ensure adherence to SLA commitments. Coordinate with business users and technical teams for issue resolution. Escalate critical production issues when required.
2. Monitoring & Application Health Monitor application health and performance using Application Performance Monitoring (APM) tools. Analyze application logs and system health reports. Detect anomalies and recurring production issues. Perform preliminary Root Cause Analysis (RCA). Proactively identify risks and recommend preventive actions.
3. Deployment & Release Management Support application deployments and production releases. Participate in weekend deployment activities. Validate applications after deployment. Support Change Management activities. Ensure successful rollout of new application releases.
4. Production Operations Support Patch Management activities. Participate in Disaster Recovery (DR) exercises. Support Database Upgrade activities. Perform production validation after infrastructure maintenance. Ensure uninterrupted availability of banking channels.
5. Technical Troubleshooting Perform SQL data validation and troubleshooting. Investigate application issues using logs. Support Linux server troubleshooting. Review Java application logs. Assist development teams during defect resolution. Support API and microservices-related investigations.
6. Cross-Functional Collaboration Work closely with:Development Teams QA Teams Infrastructure Teams Business Users Database Administrators Participate in Agile ceremonies including:Sprint Planning Daily Stand-ups Sprint Reviews Retrospectives
7. Continuous Improvement Improve monitoring and operational processes. Recommend automation opportunities. Support application stability initiatives. Maintain operational documentation and knowledge articles.

Required Qualifications Education Bachelor's Degree in:

Computer Science Information Technology Software Engineering Information Systems Electronics & Communication Related Discipline

Experience3–7 years of experience in Application Support, Production Support, or Application Operations. Experience supporting banking or financial applications is preferred. Experience in omni-channel banking environments is highly desirable. Experience with production deployments and incident management.

Required Technical Skills

Application Support Production Support Application Support Incident Management Service Request Management Production Issue Resolution Root Cause Analysis (RCA) Application Monitoring Log Analysis Health Monitoring Performance Monitoring Banking Applications Branch Banking Applications Mobile Banking Retail Internet Banking Corporate Internet Banking Omni-Channel Banking Digital Banking Platforms Databases Oracle SQLMySQLSQL Queries Data Validation Database Troubleshooting Operating Systems Linux Linux Commands Linux Administration (Basic) Shell Navigation Log File Analysis Programming & Web Technologies Java Java Script HTMLBasic Code Debugging Monitoring Tools App Dynamics (App D) Application Performance Monitoring (APM) Log Monitoring Performance Monitoring Health Dashboards Deployment & Dev Ops Release Management Deployment Support Patch Management Disaster Recovery (DR) Change Management Production Validation Banking Technologies API Integration REST APIsMicroservices Digital Channels Ticketing Tools Service Now JIRARemedy Methodologies Agile Scrum Dev Ops Sprint Planning Sprint Reviews Stand-ups Professional Skills Incident Analysis Root Cause Analysis Analytical Thinking Problem Solving Stakeholder Management Communication Skills Team Collaboration Customer Support Documentation Time Management Attention to Detail Ownership & Accountability Multi-tasking