Omni-Channel Banking App Support Expert

Employment; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

Employment is seeking an experienced Application Support Specialist to provide end-to-end functional and technical support for a bank’s omni-channel banking applications, including Branch Banking, Mobile Banking, Retail Internet Banking and Corporate Internet Banking.

Responsibilities include incident management, log analysis, deployment support, and collaboration with development, QA, and infrastructure teams to ensure high availability of critical banking applications.

Qualifications

• 3–7 years of experience in Application Support, Production Support, or Application Operations.
• Experience supporting banking or financial applications is preferred.
• Experience in omni-channel banking environments is highly desirable.

Responsibilities

• Provide end-to-end application support for omni-channel banking platforms (Branch, Mobile, Retail Internet, Corporate Internet).
• Monitor applications and manage incidents, log analysis, and RCA.
• Support deployments, change management, and DR exercises to ensure high availability.

Education

Bachelor’s Degree in Computer Science / Information Technology / Software Engineering / Information Systems / Electronics & Communication

Tools

App Dynamics

Java

SQL

Linux

REST APIs

Microservices

Oracle

MySQL

Jira

Service Now

Job description

Employment is seeking an experienced Application Support Specialist to provide end-to-end functional and technical support for a bank’s omni-channel banking applications, including Branch Banking, Mobile Banking, Retail Internet Banking and Corporate Internet Banking.

Responsibilities include incident management, log analysis, deployment support, and collaboration with development, QA, and infrastructure teams to ensure high availability of critical banking applications.