Support & Implementation Engineer

ProgressSoft Corporation; Doha; Hybrid; QAR 89,000 - 167,000; Full time

Job summary

ProgressSoft Corporation in Doha is seeking Support & Implementation Engineers to provide high-level onsite and remote IT liaison. You will lead enterprise solutions implementations and ongoing support for incidents, working closely with software, network, and database teams to ensure seamless delivery.

The role requires a Bachelor's degree in IT or related field, at least 2 years of relevant experience, willingness to travel, and strong knowledge of databases, OS, cloud tools, and DevOps

Qualifications

• Bachelor's degree in IT or related field.
• At least 2 years of experience in a similar field.
• Willing to travel and work extra hours when needed.
• Experience with database engines (Oracle, MS-SQL, PostgreSQL).
• Experience with Linux and Windows operating systems.
• Knowledge of cloud infrastructure orchestration tools (e.g., Kubernetes, Nomad).
• Experience with application servers (Tomcat, WebLogic, WebSphere).
• Knowledge of DevOps techniques including CI/CD, Helm, Ansible.
• Knowledge of Directory Services (AD & LDAP).
• Excellent communication and team-work skills.

Responsibilities

• Implement and install solutions at customer infrastructure platforms.
• Work onsite and offsite to troubleshoot and diagnose customer issues across implementation layers.
• Respond promptly to customer requests and tickets.
• Prepare, review and ensure accuracy of technical documentation.
• Conduct preventive and corrective maintenance visits.
• Fulfill other job-related duties as needed.

Skills

Kubernetes

Ansible

Oracle

MS-SQL

PostgreSQL

Linux

Windows

WebLogic

Tomcat

WebSphere

Education

Bachelor's Degree in IT or related

Tools

Nomad

Helm

Vault

Keycloak

AWS

Azure

Google Cloud

OCI

IBM Cloud

Apache Tomcat

WebLogic

WebSphere

Job description

We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solutions implementations and support services for incidents or issues. The position will require close collaboration with other technical support and engineering teams at different levels.

Responsibilities

• Implement and install solutions at customer's infrastructure platforms
• Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers
• Act positively and respond promptly to the customer's requests/tickets
• Prepare, review and ensure the accuracy of technical documentation
• Conduct Preventive / Corrective Maintenance visits
• Perform any other job-related duties related to work

Requirements

• Bachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field
• At least 2 years experience in a similar field
• Willing to travel and work extra hours when needed
• Experience in database engines (Oracle, MS-SQL, and PostgreSQL)
• Experience in operating systems (Linux and MS Windows)
• Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad)
• Working experience in application servers (Ex. Apache Tomcat, Oracle WebLogic, IBM WebSphere)
• Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible)
• Knowledge in Directory Services (AD & LDAP)
• Excellent personal skills
• Professional effective communication, verbal and written
• Customer oriented mentality
• Details oriented and a team player
• Initiative and self-managed
• Time management and result oriented

Experience in one or more of the below is a plus:

• Experience in large enterprise environments with emphasis on payments, remittance solutions
• Experience in Cloud Computing, Virtualization Technologies, Storage, Network Infrastructure
• Implementation experience of High Availability & Disaster Recovery, Backup & Recovery Strategies
• Knowledge of PKI Infrastructure and Certificate Authorities
• Knowledge of database engines (MySQL and NoSQL Databases)
• Knowledge of server and client operating systems (Linux Distros, MS Windows)
• Knowledge in Object Storage management
• Knowledge of Security Authentication and Authorization Solutions (HashiCorp Vault and Keycloak)
• Knowledge in Cloud-based Solution Infrastructure (AWS, Azure, Google Cloud, OCI, IBM)