Airport IT Field Support Manager | 24x7 Operations Leader

Qatar Airways; Qatar; On-site; QAR 200,880 - 279,000; Full time

Benefits offered by this job

Clear career progression

Multicultural working environment

Exposure to mission-critical IT environments

Job summary

Qatar Airways in Doha, Qatar is seeking an IT Field Support Manager to lead 24x7 on-site IT customer support operations. This role is crucial for ensuring the high availability of IT systems that support operational continuity and enhance passenger experience.

The ideal candidate will have a Bachelor's degree, at least 6 years of relevant experience, and strong leadership abilities in IT environments. Join a dynamic team in one of the world's leading aviation organizations.

Qualifications

• Minimum of 6 years of relevant IT experience.
• Prior experience in airport or airline environments preferred.
• Excellent written and spoken English communication skills.

Responsibilities

• Lead and manage teams delivering 24x7 on-site support.
• Ensure continuous support for end-user infrastructure.
• Meet Service Level Agreements and drive customer satisfaction.

Skills

Leadership

ITIL Service Management

Project Management Principles

Microsoft Technologies

CUTE Products Knowledge

Education

Bachelor's degree or equivalent

Job description

Qatar Airways in Doha, Qatar is seeking an IT Field Support Manager to lead 24x7 on-site IT customer support operations. This role is crucial for ensuring the high availability of IT systems that support operational continuity and enhance passenger experience.

The ideal candidate will have a Bachelor's degree, at least 6 years of relevant experience, and strong leadership abilities in IT environments. Join a dynamic team in one of the world's leading aviation organizations.