Head of ITSM & AI-Driven Service Excellence (Doha)

Qatar Airways; Qatar; On-site; QAR 223,200 - 290,160; Full time

Benefits offered by this job

Opportunity for career growth

Engagement in AI transformation across IT operations

Job summary

Qatar Airways is seeking a Manager ITSM based in Doha, Qatar. This role involves leading the enterprise IT service management across the group, ensuring reliable IT services and customer satisfaction. The ideal candidate will have over 8 years of experience with strong ITSM skills, familiar with platforms like ServiceNow, and capabilities in AI integration.

You will be responsible for managing ITIL processes, automation, and creating a strong recovery and compliance strategy within our IT framework. Join us to drive transformation and improve user experience on a large scale.

Qualifications

• Minimum of 8 years of relevant experience managing IT infrastructure and ITSM.
• Experience in a global corporate environment.
• Strong knowledge of ITSM best practices.

Responsibilities

• Lead enterprise ITSM operations including 24-7 Network Operations Center.
• Define and own the IT business continuity strategy.
• Enhance self-service and automate request handling through ITSM platforms.

Skills

ITSM best practices

ServiceNow

24-7 operations management

Leadership

Communication skills

Education

Bachelor's degree or equivalent

Tools

BMC

Job description

Qatar Airways is seeking a Manager ITSM based in Doha, Qatar. This role involves leading the enterprise IT service management across the group, ensuring reliable IT services and customer satisfaction. The ideal candidate will have over 8 years of experience with strong ITSM skills, familiar with platforms like ServiceNow, and capabilities in AI integration.

You will be responsible for managing ITIL processes, automation, and creating a strong recovery and compliance strategy within our IT framework. Join us to drive transformation and improve user experience on a large scale.