Airport Arrival Concierge

Rotana Hotels; Doha; On-site; QAR 45,000 - 78,000; Full time

Job summary

Rotana Hotels in Doha is seeking an Airport Greeter who delivers prompt, courteous, and efficient service to every guest from arrival to departure. Based at Centro Capital Doha by Rotana, the role focuses on creating personalized experiences and ensuring smooth airport introductions.

You will collaborate with airline desk and airport staff, coordinate transportation, and assist with visa procedures to expedite entry.

Qualifications

• Guest-focused front office professional with a passion for service.
• Ability to provide creative solutions to guests.
• Experience coordinating airport transportation and visa procedures a plus.

Responsibilities

• Ensure that the paging board is neat, clean and the guest information are written correctly
• Promote and maintain good working relation with airline desk, customs, immigration and other airport personnel's
• Coordinate and assist transportation requirements of guest
• Expedite the guest entry to the country by ensuring entry visas etc. are correct and have full and up to date knowledge of the visa procedures
• Liaise closely with the Visa Officer for visit visa application and the Visa Clerk for all typing required and translations where necessary
• Ensure that all hotel guests are met and assisted at the airport on arrival and departure in order to provide personalized service
• Display a paging board prominently to identify the guests arriving at the airport, according to established country legislation
• Carry the daily arrival and departure report in order to monitor guest movement

Job description

Rotana Hotels in Doha is seeking an Airport Greeter who delivers prompt, courteous, and efficient service to every guest from arrival to departure. Based at Centro Capital Doha by Rotana, the role focuses on creating personalized experiences and ensuring smooth airport introductions.

You will collaborate with airline desk and airport staff, coordinate transportation, and assist with visa procedures to expedite entry.