Airport Greeter

Rotana Hotels; Doha; On-site; QAR 45,000 - 78,000; Full time

Job summary

Rotana Hotels in Doha is seeking an Airport Greeter who delivers prompt, courteous, and efficient service to every guest from arrival to departure. Based at Centro Capital Doha by Rotana, the role focuses on creating personalized experiences and ensuring smooth airport introductions.

You will collaborate with airline desk and airport staff, coordinate transportation, and assist with visa procedures to expedite entry.

Qualifications

• Guest-focused front office professional with a passion for service.
• Ability to provide creative solutions to guests.
• Experience coordinating airport transportation and visa procedures a plus.

Responsibilities

• Ensure that the paging board is neat, clean and the guest information are written correctly
• Promote and maintain good working relation with airline desk, customs, immigration and other airport personnel's
• Coordinate and assist transportation requirements of guest
• Expedite the guest entry to the country by ensuring entry visas etc. are correct and have full and up to date knowledge of the visa procedures
• Liaise closely with the Visa Officer for visit visa application and the Visa Clerk for all typing required and translations where necessary
• Ensure that all hotel guests are met and assisted at the airport on arrival and departure in order to provide personalized service
• Display a paging board prominently to identify the guests arriving at the airport, according to established country legislation
• Carry the daily arrival and departure report in order to monitor guest movement

Job description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

The position is based in Centro Capital Doha by Rotana, Qatar.

As an Airport Greeter you are responsible to meet and provide prompt, courteous and efficient service to all guests so as to achieve high level of customer satisfaction through personalized service from arrival till departure, whereby your role will include key responsibilities such as:

• Ensure that the paging board is neat, clean and the guest information are written correctly
• Promote and maintain good working relation with airline desk, customs, immigration and other airport personnel's
• Co-ordinate and assist transportation requirements of guest
• Expedite the guest entry to the country by ensuring entry visas etc. are correct and have full and up to date knowledge of the visa procedures
• Liaise closely with the Visa Officer for visit visa application and the Visa Clerk for all typing required and translations where necessary
• Ensure that all hotel guests are met and assisted at the airport on arrival and departure in order to provide personalized service
• Display a paging board prominently to identify the guests arriving at the airport, according to established country legislation
• Carry the daily arrival and departure report in order to monitor guest movement