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Customer Service Specialist German Speaker
Job summary
A leading recruitment firm is seeking a proactive Customer Service Specialist fluent in German to provide outstanding support to clients from their home in Porto. This remote role involves handling various customer inquiries and requires strong service orientation and the ability to work flexible shifts. Competitive salary package includes bonuses and health insurance. Join a supportive team culture and explore clear career advancement paths.
Benefits
Qualifications
- Strong customer service orientation.
- Previous customer support experience preferred.
- Comfortable working in a multicultural team.
Responsibilities
- Handle inbound customer contacts via phone, email, and chat.
- Provide solutions in a customer-focused manner.
- Operate in a fast-paced, multilingual environment.
Skills
Customer Service Specialist German Speaker. Remote position. Start: 12 June 2025 | Full-Time, Permanent.
Elevate your career with a premium global automotive brand. We're seeking enthusiastic, service-minded German speakers to join our team offering outstanding support to clients across Europe, right from your home in northern Portugal.
- Handle inbound customer contacts (phone, email, chat) as the frontline for a leading car manufacturer (brand confidential).
- Assist on various topics: from technical support to general service inquiries.
- Provide solutions in a clear, empathetic, customer-focused manner.
- Work closely with internal teams to resolve complex issues.
- Operate in a fast-paced, multilingual environment, maintaining premium service standards.
- German: Native or near-native (C2)
- English: B2 (intermediate)
- Rotational shifts: Monday–Sunday, 24/7 operation (remote after training, if needed)
- 2 rotating days off per week
- Flexibility for shift work, including nights/weekends
- Base salary: 1,100/month (x14 months/year)
- Complexity bonus: 80/month (x11 months/year)
- Position bonus: 20/month
- Meal allowance: 7.23/day (net)
- Health insurance: Included from day one; 100% free after 6 months
- Remote work setup with genuine growth opportunities
- Strong customer service orientation
- Comfortable with shift work
- Previous customer support experience (automotive/tech/mobility preferred)
- Tech-savvy, quick learner, thrives in a remote/multicultural team
- Application review
- Language assessment (German/English)
- 12 client interviews (in German)
- Be part of a global project with a top automotive brand
- Secure long-term employment and benefits
- Work-from-home flexibility, supportive team culture
- Clear career advancement paths
- Apply now to drive your customer service career forward!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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