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German Customer Support in Lisbon
Job summary
A leading recruitment agency in Portugal is seeking a Customer Support representative to assist customers through digital channels. The ideal candidate should be fluent in German and English, possess strong communication and problem-solving skills, and be eager to learn. This role offers a competitive salary, language bonus, meal allowance, and other benefits in a collaborative work environment.
Benefits
Qualifications
- Fluent in German (C2) and English (B2).
- 0–1 year of experience in customer support or a related field.
- Eager to learn, proactive, and motivated to grow.
Responsibilities
- Respond to questions and requests via digital channels.
- Assist customers with account management and technical issues.
- Provide accurate details about products and services.
- Identify and escalate complex cases for resolution.
- Maintain organized records of customer interactions.
- Collaborate with colleagues to improve support processes.
- Meet or exceed service quality and response time objectives.
- Stay informed about company policies and tools.
Skills
Do you enjoy helping others and finding solutions with empathy and efficiency? Join our team as a Customer Support and become a trusted point of contact for customers while gaining valuable professional experience in a collaborative, growth-oriented environment.
As a Customer Support, you’ll communicate with customers through digital channels, providing clear guidance, timely solutions, and a friendly approach. Your role is essential in building customer confidence by resolving inquiries, troubleshooting issues, and ensuring every interaction is positive and professional.
- Customer Communication: Respond to questions and requests via chat, email, or other digital platforms.
- Support & Troubleshooting: Assist customers with account management, service inquiries, and technical issues.
- Information Delivery: Provide accurate and up-to-date details about products, services, and company procedures.
- Escalation Handling: Identify and elevate complex cases to the appropriate teams for resolution.
- Documentation: Maintain clear, organized records of customer interactions and resolutions.
- Team Collaboration: Work closely with colleagues to share insights and improve support processes.
- Performance Focus: Meet or exceed service quality and response time objectives.
- Continuous Learning: Stay informed about company policies, updates, and tools to provide the best possible support.
- Language Skills: Fluent in German (C2) and English (B2).
- Eligibility: EU citizenship or a valid Portuguese residency card.
- Experience: 0–1 year of experience in customer support or a related field.
- Skills: Excellent communication, analytical thinking, and problem-solving abilities.
- Mindset: Eager to learn, proactive, and motivated to grow in a dynamic environment.
- Competitive Salary: A compensation package that values your skills and potential.
- Language Bonus: Extra pay for your German proficiency.
- Meal Allowance: Support for your daily meals.
- Health & Life Insurance: Comprehensive coverage for your peace of mind.
- Onsite Work Environment: A collaborative and friendly workplace that fosters growth.
- Relocation Package: Full assistance to ensure a smooth move to Portugal.
Ready to grow your career in customer support?
Apply today and take the first step toward a rewarding professional journey!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.