German Customer Support in Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading recruitment agency in Portugal is seeking a Customer Support representative to assist customers through digital channels. The ideal candidate should be fluent in German and English, possess strong communication and problem-solving skills, and be eager to learn. This role offers a competitive salary, language bonus, meal allowance, and other benefits in a collaborative work environment.

Serviços

Competitive salary

Language bonus

Meal allowance

Health & life insurance

Onsite work environment

Relocation package

Qualificações

• Fluent in German (C2) and English (B2).
• 0–1 year of experience in customer support or a related field.
• Eager to learn, proactive, and motivated to grow.

Responsabilidades

• Respond to questions and requests via digital channels.
• Assist customers with account management and technical issues.
• Provide accurate details about products and services.
• Identify and escalate complex cases for resolution.
• Maintain organized records of customer interactions.
• Collaborate with colleagues to improve support processes.
• Meet or exceed service quality and response time objectives.
• Stay informed about company policies and tools.

Conhecimentos

Excellent communication

Analytical thinking

Problem-solving abilities

Descrição da oferta de emprego

Launch Your Career in Customer Support!

Do you enjoy helping others and finding solutions with empathy and efficiency? Join our team as a Customer Support and become a trusted point of contact for customers while gaining valuable professional experience in a collaborative, growth-oriented environment.

Role Overview

As a Customer Support, you’ll communicate with customers through digital channels, providing clear guidance, timely solutions, and a friendly approach. Your role is essential in building customer confidence by resolving inquiries, troubleshooting issues, and ensuring every interaction is positive and professional.

Key Responsibilities

• Customer Communication: Respond to questions and requests via chat, email, or other digital platforms.
• Support & Troubleshooting: Assist customers with account management, service inquiries, and technical issues.
• Information Delivery: Provide accurate and up-to-date details about products, services, and company procedures.
• Escalation Handling: Identify and elevate complex cases to the appropriate teams for resolution.
• Documentation: Maintain clear, organized records of customer interactions and resolutions.
• Team Collaboration: Work closely with colleagues to share insights and improve support processes.
• Performance Focus: Meet or exceed service quality and response time objectives.
• Continuous Learning: Stay informed about company policies, updates, and tools to provide the best possible support.

Requirements

• Language Skills: Fluent in German (C2) and English (B2).
• Eligibility: EU citizenship or a valid Portuguese residency card.
• Experience: 0–1 year of experience in customer support or a related field.
• Skills: Excellent communication, analytical thinking, and problem-solving abilities.
• Mindset: Eager to learn, proactive, and motivated to grow in a dynamic environment.

Why Join Us?

• Competitive Salary: A compensation package that values your skills and potential.
• Language Bonus: Extra pay for your German proficiency.
• Meal Allowance: Support for your daily meals.
• Health & Life Insurance: Comprehensive coverage for your peace of mind.
• Onsite Work Environment: A collaborative and friendly workplace that fosters growth.
• Relocation Package: Full assistance to ensure a smooth move to Portugal.

Ready to grow your career in customer support?
Apply today and take the first step toward a rewarding professional journey!