German Customer Support Specialist in Lisbon

Cross Border Talents; Setúbal; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading talent acquisition firm in Portugal seeks a Customer Support Specialist to communicate with customers, resolve inquiries, and provide support. Candidates should be fluent in German and English, with strong communication and problem-solving skills. This role offers a competitive salary, language bonuses, and a collaborative work environment. Full relocation assistance is provided to ensure a smooth transition to Portugal.

Serviços

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Collaborative Work Environment

Relocation Package

Qualificações

• 0–1 year of experience in customer support or a related field.
• Eligibility requires EU citizenship or a valid Portuguese residency card.
• Eager to learn, proactive, and motivated to grow.

Responsabilidades

• Respond to questions and requests via chat, email, or other digital platforms.
• Assist customers with account management and service inquiries.
• Identify and escalate complex cases to appropriate teams for resolution.
• Maintain organized records of customer interactions.

Conhecimentos

Fluent in German (C2)

Fluent in English (B2)

Excellent communication

Analytical thinking

Problem-solving abilities

Descrição da oferta de emprego

Launch Your Career in Customer Support!

Do you enjoy helping others and finding solutions with empathy and efficiency? Join our team as aCustomer Support Specialistand become a trusted point of contact for customers while gaining valuable professional experience in a collaborative, growth-oriented environment.

Role Overview

As aCustomer Support Specialist, you’ll communicate with customers through digital channels, providing clear guidance, timely solutions, and a friendly approach. Your role is essential in building customer confidence by resolving inquiries, troubleshooting issues, and ensuring every interaction is positive and professional.

Key Responsibilities

• Customer Communication: Respond to questions and requests via chat, email, or other digital platforms.
• Support & Troubleshooting: Assist customers with account management, service inquiries, and technical issues.
• Information Delivery: Provide accurate and up-to-date details about products, services, and company procedures.
• Escalation Handling: Identify and escalate complex cases to the appropriate teams for resolution.
• Documentation: Maintain clear, organized records of customer interactions and resolutions.
• Team Collaboration: Work closely with colleagues to share insights and improve support processes.
• Performance Focus: Meet or exceed service quality and response time objectives.
• Continuous Learning: Stay informed about company policies, updates, and tools to provide the best possible support.

Requirements

• Language Skills: Fluent inGerman (C2)andEnglish (B2).
• Eligibility:EU citizenshipor a validPortuguese residency card.
• Experience: 0–1 year of experience in customer support or a related field.
• Skills: Excellent communication, analytical thinking, and problem-solving abilities.
• Mindset: Eager to learn, proactive, and motivated to grow in a dynamic environment.

Why Join Us?

• Competitive Salary: A compensation package that values your skills and potential.
• Language Bonus: Extra pay for your German proficiency.
• Meal Allowance: Support for your daily meals.
• Health & Life Insurance: Comprehensive coverage for your peace of mind.
• Onsite Work Environment: A collaborative and friendly workplace that fosters growth.
• Relocation Package: Full assistance to ensure a smooth move to Portugal.

Ready to grow your career in customer support?
Apply today and take the first step toward a rewarding professional journey!