Workplace Ambassador

JLL; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Resumo da oferta

JLL is seeking a Workplace Ambassador in Lisbon to own the visitor experience across front-of-house and events. You will greet guests, manage sign-in, assist with meeting room bookings, and coordinate with security and facilities teams to ensure smooth operations.

Ideal candidates have reception or hospitality experience, excellent people skills, fluency in English and the local language, and strong PC literacy to use Outlook and SharePoint for bookings and communications.

Qualificações

• Experience in reception or concierge roles.
• Excellent people skills and communication.
• Experience in hospitality is desirable.
• Fluency in English and local language.

Responsabilidades

• Take ownership of the internal and external visitor experience to ensure a positive, memorable interaction.
• Delivery of front of house services such as sign-in, badging, deliveries and inquiries.
• Greet, assist and direct candidates, visitors and staff as needed.
• Coordinate meeting room bookings and spaces with attention to detail and safety.

Conhecimentos

Reception experience

Customer service

Hospitality

English fluency

Ferramentas

Outlook

SharePoint

Descrição da oferta de emprego

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

The Workplace Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Building Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.

What This Job Involves

• Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience
• Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries
• Receive, direct and relay telephone, email and other queries via front of house
• Greet, assist and direct candidates/new hires/visitors and the general public appropriately
• Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised
• Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail
• Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations
• Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured
• Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces
• High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers
• Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events
• Provide timely, accurate & personalized response to meetings and events enquiries
• Work flexibly in different settings as part of a the team
• Coordinate the daily updating of room booking displays in line with local/regional processes
• Play a key part in supporting onsite space audits and walk-the-store processes
• Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks
• Visibly engaged and well known in the workplace; regularly walks the site while ensuring appropriate coverage of reception, etc.
• Enhance the employee experience through personalized responses to day-to-day requests
• Follows all company policies and procedures
• Perform / stock pantry and supplies as needed
• Perform the Services after normal business hours and during weekends as necessary or appropriate to provide, perform and deliver the Services, or as reasonably requested by WPC
• Ensure office areas clean and tidy at all times will contact the Help Desk for any special cleaning to be carried out during the day (such as spillages).
• Manage all customer inquiries and issues tactfully and confidently
• Provide a seamless and integrated service within reception areas to receive and manage staff and visitors including: meet and greet, check-in/check-out of visitors, beverage service coordination of conference room booking.
• Must follow new safety specifications provided by WPP from time to time
• Strong team player with the ability to grasp new ideas and change direction quickly, in a fast-paced environment

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sounds like you? To apply you need to be / have:

• Experience in reception, concierge or related field
• Previous catering or hospitality experience is desirable
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Previous experience of working within a high profile corporate environment
• Facilities Management exposure would be beneficial
• Fluency in English and local language
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Very high attention to detail
• Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
• Ability to maintain professionalism at all times and be an ambassador of the team.
• Be an excellent team player with the want to go above and beyond for each other