Hotel Manager (Pre-Opening)

Wyndham Hotels And Resorts; Viseu; Presencial; EUR 70 000 - 90 000; Tempo integral

Resumo da oferta

Wyndham Hotels And Resorts seeks an experienced Hotel Manager to lead a flagship opening in Portugal, ensuring the project aligns with brand standards and timelines. You will drive profitability, develop a high-performing team, and maintain strong owner communications across stakeholders.

The role requires international hotel management experience, strong strategic and financial acumen, and proficiency with Opera and MS Office tools. Fluency in Portuguese and English is preferred.

Qualificações

• Bachelor's degree in hospitality or related field required.
• Extensive international hotel management experience preferred.
• Strong financial, revenue and P&L knowledge.

Responsabilidades

• Lead hotel opening project according to critical path and forecast.
• Define and deliver against the hotel's strategic and budget plan.
• Ensure brand standards and guest satisfaction measures are implemented.
• Manage people leadership, recruitment, development and performance.
• Build owner relationships and maintain communications with stakeholders.

Conhecimentos

Leadership

Communication

Strategic planning

Commercial acumen

Team building

Formação académica

Bachelor’s Degree in Hospitality Management or Business Administration

Ferramentas

Microsoft Office

Opera (Micros Opera)

Descrição da oferta de emprego

SUMMARY

The role holder will contribute to the performance of the hotel by leading the business forward from the front by leading by example. This role needs to ensure that at all times that the key stakeholders (Wyndham Hotels and Resorts/Ownership/Team members/Guests) are all satisfied.Must be able to drive yield, profitability and excellence in service standards. Hold property leadership team accountable for project execution and guide their individual and professional development. Build strong rapport with property owners through proactive and on-going communication;

as well as keep them informed of brand initiatives and guest experience The objectives of this role will be to lead the hotel opening project according to the critical path and to ensure the right team is recruited, onboarded and trained at the right time according to the opening date and business forecast.It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.

KEY RESPONSIBILITIES

DEFINE AND DELIVER AGAINST THE HOTEL'S STRATEGIC PLANDefine and deliver against the hotel's strategic planWorking closely with the Regional Office, the Hotel Manager will define and execute against a detailed strategic and budget plan for the property. This will include setting performance targets, enforcing policies, processes and procedures as well as defining the infrastructure of the hotel, particularly critical in the opening phase The Hotel Manager will create a positive identity and awareness of the hotel within the city, region and country, to help 'Grow our Iconic Brands' Will build and keep an excellent relationship with owners and protecting the assets and act as an extension of the WH&R Management team. Will build a strong PR presence and relationship with Media, Trade shows etc. Create and establish the property on defined target markets, business management and develop and fulfill the defined business plan at a hotel and company level.

QUALITY ASSURANCE, BRAND STANDARDS AND GUEST SATISFACTION

As the guardian and protector of the Wyndham brand, the Hotel Manager will ensure that all activities are conducted within the brand standards of WH&R. They will also take steps to set up and initiate guest satisfaction measurement tools like Wynreview/Trip Advisor, team member awareness and operating standards and SOP's/LSOP's in order to ensure the highest level of performance, compliance and guest satisfaction for the property in fitting with the high standards expected in a hotel of this type.'Leverage the strength of the World's Largest Hotel Company', to deliver results with the Wyndham Rewards loyalty program.

LEADERSHIP

Maintaining a business environment based on the Code of Conduct and Company Vision Maintain and enhance the open-door policy to all team members providing advice and guidance when needed in regards to their issues or concerns and/or grievances Responsible for People leadership of direct reports (and their teams) (recruitment and selection, performance management (Appraisal/PDP), Team member development and motivation, counselling / disciplinary issues. Conduct regular coaching sessions/1:1s with direct reports Human Resources Ensure that your hotel is fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.G. WES, Success Matters, Probation reviews etc. Ensure that the administration of the probation review process in your hotel and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties Talent Reviews take place as per the communicated timeline and are live in the business Ensure 100% compliance with all mandatory training for your hotel; as well as the Departmental Trainers are positively encouraged Control the LTO, Absence and Payroll in your hotel in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets. Manage the WES process in your hotel ensures that the follow up meetings are done and the team members have timely feedback. Conduct interviews for relevant roles in conjunction with HR Review manning and re-recruitment of all positions in conjunction with HR Ensure that you dine in the Team Member restaurant at least three times a week and provide HR Leader on property feedback Support WeCom with quarterly People, Community and Sustainability engagement events Communication Conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication. Conducted documented 121's with all direct reports Share all relevant information with GM & HR in 121's Attend ExCom Meetings Attend Business Review Meeting Quarterly Hotel Meeting Finance Plan and track departmental budget Plan and track departmental holidays and lieu days as per the needs of the business Review with the Finance Leader/HR Leader the payroll figures (and challenge the HOD's with regards to over spending and casual usage) Ensure that the payroll is submitted to HR on the agreed date Management Train and develop the team and provide support when required Ensure all direct reports have a PDP to achieve their goals Ensure that effective communication flow is maintained at all times Actively participate in the community involvement projects and initiatives together with the hotel's management team Maintaining a business environment based on the Code of Conduct and Company Vision

SKILLS & COMPETENCIES

Leadership Communication Integrity Respect Diplomacy Team player Strategic planning and decision making Commercial acumen Quality orientation and attention to detail True hotelier Analysis Attention to detail Accountability Self-starter Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's WeCom! Service culture to be responsive, respectful and deliver a great experience.

EXPERIENCE, CERTIFICATION & EDUCATION

Bachelor's Degree level educated, ideally within a hospitality management related or business administration discipline from an internationally recognized hospitality school or similar and/or profound industry experience as Hotel Manager as per below. Broad international experience as a Hotel Manager in branded international 4 and/or 5 star hotels - 5 years minimum Previous international working experience ideally in Europe is highly desirable Experience within the hospitality commercial function, such as sales, revenue management, marketing, managing a P&L statement Significant experience of managing people including large, complex, and multi-national teams as well as strong understanding of F&B. Understanding of uniform systems of accounts used for hotels. A strong sense of commerciality, financial acumen and revenue background Computer literacy and a high level of competency within Microsoft Office programmes and hotel reservations systems (Micros Opera) Knowledge of the Portugal Market is preferred. Proficiency in Portuguese and English is preferred. Any other reasonable duties as directed by the Director Managed Hotel Operations EMEA.