We're Hiring | BPO Project Manager

Konecta; Lisboa; Presencial; EUR 70 000 - 95 000; Tempo integral

Resumo da oferta

Konecta Portugal is seeking an experienced BPO Project Manager to lead complex client projects, drive operational performance and ensure successful delivery of business objectives.

This role requires strong leadership, strategic thinking and an ability to turn operational challenges into measurable results in dynamic environments.

Qualificações

• Minimum 5–7 years of experience in BPO, contact centres or customer service operations.
• At least 3 years in a Project Manager or Operations Manager role.
• Experience managing large-scale operations and international client accounts.
• Strong knowledge of KPIs, SLAs, workforce planning and performance management.
• Experience with budget management, cost control and financial reporting.
• Involvement in project implementation, transitions or operational transformation.

Responsabilidades

• Lead end-to-end management and delivery of BPO projects, ensuring operational excellence and client satisfaction.
• Manage client relationships, acting as the main point of contact for operational matters and strategic discussions.
• Monitor and drive operational performance, ensuring compliance with SLAs, KPIs and contractual requirements.
• Coordinate cross-functional teams, including Operations, WFM, Quality, Training, Recruitment, HR and Finance.
• Oversee project planning, resource allocation, budgets and financial performance.
• Lead project launches, transitions, operational expansions and change management initiatives.
• Identify operational risks, implement corrective actions and drive continuous improvement.
• Support and develop operational leaders, promoting accountability, collaboration and high performance.

Conhecimentos

Leadership

Stakeholder management

Analytical thinking

Problem solving

Advanced Excel

PowerPoint

Power BI

Tableau

Formação académica

Bachelor's degree in Business/Management/Operations

Ferramentas

Power BI

Tableau

Excel

Descrição da oferta de emprego

Are you an experienced BPO professional with strong leadership skills, a strategic mindset and a passion for operational excellence?

At Konecta Portugal, we are looking for an experienced BPO Project Manager to lead complex client projects, drive operational performance and ensure the successful delivery of business objectives.

This is an opportunity for a results-driven professional who thrives in dynamic environments and knows how to turn operational challenges into measurable business results.

Your Key Responsibilities

• Lead the end-to-end management and delivery of BPO projects, ensuring operational excellence and client satisfaction.
• Manage client relationships, acting as the main point of contact for operational matters and strategic discussions.
• Monitor and drive operational performance, ensuring compliance with SLAs, KPIs and contractual requirements.
• Coordinate cross-functional teams, including Operations, WFM, Quality, Training, Recruitment, HR and Finance.
• Oversee project planning, resource allocation, budgets and financial performance.
• Lead project launches, transitions, operational expansions and change management initiatives.
• Identify operational risks, implement corrective actions and drive continuous improvement.
• Support and develop operational leaders, promoting accountability, collaboration and high performance.

What We're Looking For

Professional Experience

• Minimum 5-7 years of experience in BPO, contact centres, outsourcing or customer service operations.
• At least 3 years in a Project Manager, Operations Manager or equivalent leadership position.
• Proven experience managing large-scale operations and international client accounts.
• Strong knowledge of operational KPIs, SLAs, workforce planning and performance management.
• Experience in budget management, cost control and financial reporting.
• Previous involvement in project implementation, transitions or operational transformation.

Skills & Qualifications

• Bachelor's degree in Business, Management, Operations or a related field.
• Strong leadership, stakeholder management and decision-making skills.
• Excellent analytical, communication and problem-solving abilities.
• Advanced Excel and PowerPoint skills.
• Fluent English, both written and spoken.
• Experience with Power BI, Tableau or similar reporting tools is an advantage.
• PMP, PRINCE2 or Lean Six Sigma certification is a plus.

The Profile We Value

We are looking for someone who can lead people, manage demanding client relationships, take ownership of business performance and deliver results.

Someone who combines operational knowledge with strategic thinking, remains focused under pressure and understands the importance of balancing client expectations, employee engagement and financial performance.