VIP Concierge Support Specialist

Uber; Lisboa; On-site; EUR 35,000 - 52,000; Full time

Job summary

United States Digital Space LLC in Lisbon is seeking a COE Specialist II to deliver premium, white-glove support for high-value riders, chauffeurs, and executive customers. You will own issues from identification to resolution, coordinating with partners and cross-functional teams to preserve trust and service continuity.

This role requires strong judgment, hospitality mindset, and fluency in Spanish and English for phone-based interactions; prior experience in premium or concierge services is

Qualifications

• Professional proficiency in Spanish and English for phone-based customer interactions.

Responsibilities

• Deliver polished, high-touch phone support to high-value riders and chauffeurs using established service standards.
• Build trust through empathy, clear communication, proactive problem-solving, and end-to-end ownership.
• Manage complex trip disruptions, including driver cancellations and delayed arrivals.
• Preserve or recover customer trips while balancing needs with operational constraints.
• Coordinate with cross-functional teams to facilitate service recovery and special requests.
• Escalate time-sensitive situations appropriately and communicate insights to stakeholders.

Skills

Spanish

English

Job description

United States Digital Space LLC in Lisbon is seeking a COE Specialist II to deliver premium, white-glove support for high-value riders, chauffeurs, and executive customers. You will own issues from identification to resolution, coordinating with partners and cross-functional teams to preserve trust and service continuity.

This role requires strong judgment, hospitality mindset, and fluency in Spanish and English for phone-based interactions; prior experience in premium or concierge services is