Overnight Senior Premium Support Concierge

Uber Technologies Inc.; Lisboa; Hybrid; EUR 42,000 - 54,000; Full time

Job summary

Uber Technologies Inc. seeks a Senior Support Specialist to deliver a premium, white-glove experience for high-value riders, chauffeurs, service partners, and executive customers.

You will act as concierge and customer advocate, guiding issues from identification to resolution across operations, preserving confidence and coordinating solutions with cross-functional partners. You’ll own complex escalations with empathy and precision, provide proactive outreach, and help first-line teams deliver a

Qualifications

• 1+ year in customer care, escalations, or service ops.
• English and Spanish (B2-C1) proficiency in writing and speaking.
• Proven track record handling complex queries with ownership and empathy.
• Senior-level experience delivering premium, white-glove support to high-value clients.
• Ability to work overnight, weekends and holidays.

Responsibilities

• Deliver high-touch, premium support to high-value clients across channels.
• Manage complex service disruptions and operational exceptions.
• Own issues from assessment to resolution and restore confidence.
• Review and process compensation requests promptly and fairly.
• Collaborate with Care, Operations, Supply, and Tech teams for triage.

Skills

Customer empathy

Communication

Problem solving

Ownership

Time management

English proficiency

Spanish proficiency

Job description

Uber Technologies Inc. seeks a Senior Support Specialist to deliver a premium, white-glove experience for high-value riders, chauffeurs, service partners, and executive customers.

You will act as concierge and customer advocate, guiding issues from identification to resolution across operations, preserving confidence and coordinating solutions with cross-functional partners. You’ll own complex escalations with empathy and precision, provide proactive outreach, and help first-line teams deliver a