Turkish-Speaking Operations Customer Expert - Lisbon, Portugal

Velenosi&Meredith; Lisboa; Hybrid; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Health insurance from day one

Meal card for meals

Monthly holiday & Christmas allowances

Productivity bonus potential

Job summary

Velenosi&Meredith in Lisbon, Portugal, is seeking a fluent Turkish-speaking Operations Customer Expert to join our international customer operations team. This hybrid/on-site role is full-time and requires Turkish proficiency (C1–C2) with a focus on delivering excellent service.

You will handle enquiries, manage requests, and maintain records across systems, collaborating with teams. Must be an EU citizen or hold Portuguese residency; training and compensation are detailed in the offer.

Qualifications

• Fluent Turkish proficiency (C1–C2).
• Good communication and interpersonal skills.
• Previous Customer Service or Customer Support experience is preferred.
• Strong problem-solving and customer-handling abilities.
• Comfortable working with computer systems and digital tools.

Responsibilities

• Handle customer enquiries and provide professional assistance in Turkish.
• Manage customer requests and operational queries efficiently.
• Investigate customer issues and provide appropriate solutions or guidance.
• Maintain accurate customer records and update internal systems.
• Follow established procedures, quality standards and service-level requirements.
• Ensure a positive customer experience through clear and effective communication.
• Collaborate with internal teams when additional support or escalation is required.

Skills

Turkish language proficiency (C1–C2)

Customer service experience

Strong communication skills

Job description

Turkish-Speaking Operations Customer Expert

Location:Lisbon, Portugal
Work Model: Hybrid / On-site
Employment Type: Full-time
Language Requirement: Turkish (C1–C2)

About the Role

We are looking for a fluent Turkish-speaking Operations Customer Expert to join an international customer operations team in Portugal.

In this role, you will assist customers with enquiries, manage service-related requests, provide accurate information and ensure a positive customer experience. You will work in an international environment, following established procedures and maintaining high service-quality standards.

Previous Customer Service experience is desired.

Key Responsibilities

• Handle customer enquiries and provide professional assistance in Turkish.
• Manage customer requests and operational queries efficiently.
• Investigate customer issues and provide appropriate solutions or guidance.
• Maintain accurate customer records and update internal systems.
• Follow established procedures, quality standards and service-level requirements.
• Ensure a positive customer experience through clear and effective communication.
• Collaborate with internal teams when additional support or escalation is required.

Requirements

• Fluent Turkish proficiency (C1–C2 level).
• Good communication and interpersonal skills.
• Previous Customer Service or Customer Support experience is preferred.
• Strong problem-solving and customer-handling abilities.
• Comfortable working with computer systems and digital tools.
• Ability to work effectively in a hybrid or on-site environment.
• Customer-oriented, organised and detail-focused approach.
• Must be an EU citizen or hold valid Portuguese residency with authorisation to work in Portugal.

Salary & Benefits

Monthly Gross Compensation – Without Apartment

• Base salary: €1,099.00
• Holiday allowance: €91.58
• Christmas allowance: €91.58
• Meal allowance: €154.00
• Total gross monthly package: €1,436.16

Additional benefits:

• Health insurance from the first day of the employment contract.
• Meal allowance paid through a debit meal card.
• Holiday and Christmas allowances paid in monthly instalments by default.
• Potential productivity bonus based on performance and/or attendance, depending on project-specific targets.

Training

• Training duration: 6 working days.
• Training allowance: €21.36 per day.
• Total training compensation: €106.80, payable upon successful completion.

Contract Details

• A Selection Agreement is signed to manage the final stage of recruitment.
• Successful candidates will sign an employment contract for an unspecified term, with an expected duration of 12 months.
• Employment beyond 2 years will transition to a permanent employment relationship.
• Portuguese employment contract.
• Income tax and Social Security contributions are deducted from gross compensation, excluding the meal allowance.
• Social Security is charged at the standard employee rate of 11%. Income tax depends on the employee's individual tax profile.

Eligibility

Only EU citizens or candidates who already hold valid Portuguese residency with the right to work in Portugal are eligible.

Visa sponsorship is not available.