Turkish-Speaking CSR — Growth & Internal Mobility

Transcom; Porto; Presencial; EUR 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Permanent employment with salary and a

Bonus system

Paid training and daily support

International and inclusive culture

Internal learning platforms

Internal advancement opportunities

Resumo da oferta

Transcom in Porto, Portugal, is looking for a Turkish-speaking Customer Service Representative to support Turkish and English-speaking clients across B2B and B2C channels. You will be on the front line, resolving inquiries via inbound calls and assisting with emails and chats, while collaborating across products and markets.

The role emphasizes problem-solving, empathy in written communication, and the ability to work on a 24/7 shift rotation, with an aim to grow within Transcom through paid

Qualificações

• Turkish fluency at C1 or native level.
• English written and spoken at B2 or higher.

Responsabilidades

• Provide B2B and B2C customer support across multiple channels.
• Resolve inquiries primarily through inbound calls.
• Handle back-office tasks, emails and chats in internal systems.
• Support multiple products across markets.

Conhecimentos

Turkish (C1)

English (B2)

Empathy in writing

Analytical mindset

Time management

Good computer skills

Descrição da oferta de emprego

Transcom in Porto, Portugal, is looking for a Turkish-speaking Customer Service Representative to support Turkish and English-speaking clients across B2B and B2C channels. You will be on the front line, resolving inquiries via inbound calls and assisting with emails and chats, while collaborating across products and markets.

The role emphasizes problem-solving, empathy in written communication, and the ability to work on a 24/7 shift rotation, with an aim to grow within Transcom through paid