Trust & Safety Specialist with Portuguese

TDCX; Lisboa; In loco; EUR 36.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Attractive remuneration

Medical and social security coverage

World-class workspaces

Learning and development plans

Flexible working arrangements

Global company with awards

Direct public transport access

Coaching and mentoring

Descrizione del lavoro

TDCX is seeking a Trust & Safety professional to strengthen our gaming community by enforcing policies, handling escalations, and contributing to safety project improvements.

You will evaluate culture and current affairs to understand their impact on players, working with a collaborative team in a flexible, tech-driven environment. This role emphasizes language skills and community engagement.

Competenze

• Must be able to perform a language proficiency test in English and Portuguese.
• Experience with online/gaming communities, professionally or as a hobby.
• Demonstrable understanding of pop culture within your language/market.

Mansioni

• Master and apply Community and Safety Policy guidelines, becoming the in-house guru for a safe gaming environment.
• Stay plugged into your market's pop culture and current affairs, considering their impact on players.
• Enforce Community and Safety Policy with tact and precision.
• Serve as a Trust & Safety superhero, quickly addressing related support tickets.
• Collaborate with the Trust & Safety Lead on escalations and in-game security incidents.
• Contribute to wider Trust & Safety projects and policy improvements.

Conoscenze

English & Portuguese

Gaming community experience

Customer support mindset

Descrizione del lavoro

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Mastering and applying Community and Safety Policy guidelines, becoming our in-house guru on maintaining a safe and fun gaming environment.
• Staying plugged into your market's pop culture scene and current affairs, and thinking about how they impact our players and their interactions.
• Enforcing Community and Safety Policy with tact and precision.
• Serve as a Trust & Safety superhero, swiftly and effectively responding to related support tickets.
• Join forces with the Trust & Safety Lead, tackling escalations and in-game security incidents to keep our gaming world secure.
• Be a driving force in wider Trust & Safety projects, contributing your knowledge and skills to the overall safety of our gaming community, and the improvement of our policies and guidelines.

Who are we looking for?

• You will be required to perform a language proficiency test in both English and in Portuguese
• Experience in working with online/gaming communities, either professionally or as a hobby.
• Demonstrable understanding of current/pop culture within your language/market

Nice to Haves

• The more languages spoken, written, or read, the better.
• If you’ve spent time abroad, tell us about it.
• Nothing matters more than words and culture in this role; let us know how you engage with culture!

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.