Trust & Safety Specialist With German

Tdcx; Portugal; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Remuneração atrativa

Seguro médico

Espaços de trabalho de classe mundial

Mentoria e desenvolvimento

Horário flexível

Cultura de trabalho positiva

Transporte acessível

Job summary

A TDCX, com atuação global, procura um Trust & Safety Specialist com Alemão para integrar equipas de operações de CX e moderação de conteúdo de jogos. Vai aplicar políticas de comunidade, manter ambientes de jogo seguros e responder rapidamente a tickets de suporte em tempo real.

Experiência com comunidades online/jogos, comunicação excelente em Inglês e Alemão, analítica apurada e vontade de colaborar com equipas multifuncionais são valorizadas.

Qualifications

• Experiência com comunidades online/jogos, profissional ou hobby.
• Autodidata, criativo, com boa capacidade de planeamento.
• Proativo, orientado a resultados e capaz de trabalhar em equipa.
• Excelente capacidade de resolução de problemas e pensamento analítico.
• Excelentes competências de comunicação em Inglês e Alemão.

Job description

Trust & Safety Specialist with German

Empresa : Tdcx Tipo de Emprego : Periodo Integral Portugal

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Mastering and applying Community and Safety Policy guidelines, becoming our in-house guru on maintaining a safe and fun gaming environment.
• Staying plugged into your market's pop culture scene and current affairs, and thinking about how they impact our players and their interactions.
• Enforcing Community and Safety Policy with tact and precision.
• Serve as a Trust & Safety superhero, swiftly and effectively responding to related support tickets.
• Join forces with the Trust & Safety Lead, tackling escalations and in-game security incidents to keep our gaming world secure.
• Be a driving force in wider Trust & Safety projects, contributing your knowledge and skills to the overall safety of our gaming community, and the improvement of our policies and guidelines.
• Any other duties and responsibilities that may be assigned to you by the management from time to time.

Who are we looking for?

• Experience working with online/gaming communities, either professionally or as a hobby.
• Self-motivated, creative achiever with excellent planning.
• Results-driven, proactive, and adaptable team player.
• Strong problem-solving ability and analytical mindset.
• Excellent verbal and written communication skills in English and in German

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.

Sobre a empresa

Tdcx

TDCX is a leading provider of business process outsourcing (BPO) services in customer experience & Asia-Pacific's best outsourced contact centre with global workspaces in Singapore, ;Malaysia, Thailand, Philippines, Hong Kong, China, Japan, India, Romania, Spain and Colombia.